Senior Customer Relations Executive

Government Technology Agency (GovTech); Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

GovTech in Singapore is seeking a Principal / Senior Executive / Executive (Customer Service Relations) to join the Customer Service team at LTA, providing frontline support across multiple touchpoints. You will handle customer feedback, manage service requests, and prepare regular performance reports while maintaining high service standards.

Collaboration with diverse stakeholders will be essential to resolve queries and continually improve service delivery.

Qualifications

• Knowledge in any discipline.
• Prior work experience in customer service is an advantage.
• Proficient in Microsoft Office applications.
• Excellent organisational, communication, and interpersonal skills.
• Meticulous with strong analytical abilities.
• Ability to work independently and in a team.
• Thrives in a fast-paced environment and handles multiple tasks.

Responsibilities

• Handle customer feedback and enquiries professionally through multiple in-person and digital channels.
• Manage service requests and online applications efficiently while ensuring high service standards.
• Prepare regular performance reports and conduct audits when required.
• Maintain smooth workflow and service excellence at various service touchpoints.
• Collaborate with different stakeholders to resolve complex customer queries and enhance service delivery.
• Monitor and follow up on customer interactions to ensure timely resolution.
• Perform other duties and responsibilities as assigned based on evolving business needs.

Skills

Organisational skills

Communication skills

Interpersonal skills

Analytical abilities

Multitasking

Independent and team work

Tools

Microsoft Office

Job description

GovTech in Singapore is seeking a Principal / Senior Executive / Executive (Customer Service Relations) to join the Customer Service team at LTA, providing frontline support across multiple touchpoints. You will handle customer feedback, manage service requests, and prepare regular performance reports while maintaining high service standards.

Collaboration with diverse stakeholders will be essential to resolve queries and continually improve service delivery.