Senior Customer Care Consultant - Service Innovation

Public Service Division; Singapore; In loco; SGD 42.000 - 66.000; Tempo pieno

Descrizione del lavoro

Public Service Division seeks a Senior Customer Care Consultant to handle the full spectrum of customer service duties at the Customer Service Centre. You will engage walk-in customers, manage inquiries and feedback, and contribute frontline insights to improve service delivery.

You will also support service innovation projects and digitalisation efforts, including testing AI tools, working with partners and other government agencies to expand accessibility and coordinate delivery.

Competenze

• Minimum 2 years of experience in frontline Customer Service.
• Fresh graduates with related service innovations or transformation experience may be considered.

Mansioni

• Handle full spectrum of customer service duties for walk-in customers.
• Engage with customers and manage enquiries and feedback at the Customer Service Centre.
• Contribute observations to propose service innovations and process improvements.
• Support digitalisation efforts and test new technologies to improve service delivery.
• Collaborate with other government agencies and partners to enhance accessibility and coordination.

Conoscenze

Frontline Customer Service

Pleasant disposition

Service-Oriented

Team player

Initiative

Suggest improvements

Thrive under pressure

Descrizione del lavoro

Public Service Division seeks a Senior Customer Care Consultant to handle the full spectrum of customer service duties at the Customer Service Centre. You will engage walk-in customers, manage inquiries and feedback, and contribute frontline insights to improve service delivery.

You will also support service innovation projects and digitalisation efforts, including testing AI tools, working with partners and other government agencies to expand accessibility and coordinate delivery.