Senior Cloud Solution Architect & Customer Enablement

TENCENT CLOUD INTERNATIONAL PTE. LTD.

Singapore

On-site

SGD 120,000 - 180,000

Full time

3 days ago

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Job summary

Tencent Cloud International PTE. LTD. is seeking a Senior Product Specialist to drive cloud product adoption, identify customer needs, and present solutions across opportunities, leading POC projects and implementations.

You will train internal teams and partners on Tencent Cloud products, coordinate with a global team on international initiatives, and plan multi-geo programs to improve efficiency and service delivery.

Qualifications

8+ years of relevant experience with a Bachelor's degree or equivalent.
Excellent communication and relationship-building with customers and partners.
Fluent in English and Chinese (HQ stakeholders).
Experience in a customer-facing IT role (Solution Engineer/Architect/Technical PM).
Knowledge of cloud security and content delivery tech, security event management, compliance, and site performance.
Knowledge of project management concepts and techniques.
Knowledge of implementation concepts in web development/IT/security.
Understanding of internet workings; network protocols (IP, DNS, HTTP, TCP).
Willing to travel roughly 10% of the time.

Responsibilities

Identify customer needs and present Tencent Cloud product solutions across opportunities.
Guide and train internal teams and external partners on Tencent Cloud products and best practices.
Monitor and resolve customer issues involving Tencent Cloud security and performance products.
Collaborate with global teams on international customer initiatives and time-zone aligned work.
Plan organization-wide programs across multiple technical teams and geographies to improve efficiency.
Clarify requirements and build relationships with partner teams to drive business objectives.
Assess and mitigate risks from dependencies between groups.
Work with engineering to implement new or updated tools supporting team processes.