Product Solution Architect

TENCENT CLOUD INTERNATIONAL PTE. LTD.; Singapore; Presencial; SGD 120 000 - 180 000; Tempo integral

Resumo da oferta

Tencent Cloud International PTE. LTD. is seeking a Senior Product Specialist to drive cloud product adoption, identify customer needs, and present solutions across opportunities, leading POC projects and implementations.

You will train internal teams and partners on Tencent Cloud products, coordinate with a global team on international initiatives, and plan multi-geo programs to improve efficiency and service delivery.

Qualificações

• 8+ years of relevant experience with a Bachelor's degree or equivalent.
• Excellent communication and relationship-building with customers and partners.
• Fluent in English and Chinese (HQ stakeholders).
• Experience in a customer-facing IT role (Solution Engineer/Architect/Technical PM).
• Knowledge of cloud security and content delivery tech, security event management, compliance, and site performance.
• Knowledge of project management concepts and techniques.
• Knowledge of implementation concepts in web development/IT/security.
• Understanding of internet workings; network protocols (IP, DNS, HTTP, TCP).
• Willing to travel roughly 10% of the time.

Responsabilidades

• Identify customer needs and present Tencent Cloud product solutions across opportunities.
• Guide and train internal teams and external partners on Tencent Cloud products and best practices.
• Monitor and resolve customer issues involving Tencent Cloud security and performance products.
• Collaborate with global teams on international customer initiatives and time-zone aligned work.
• Plan organization-wide programs across multiple technical teams and geographies to improve efficiency.
• Clarify requirements and build relationships with partner teams to drive business objectives.
• Assess and mitigate risks from dependencies between groups.
• Work with engineering to implement new or updated tools supporting team processes.

Conhecimentos

Communication skills

Customer-facing experience

Bilingual English/Chinese

Cloud security familiarity

Project management basics

Web development/IT security concepts

Internet & network protocols knowledge

Travel willingness

Formação académica

Bachelor’s degree in Computer Science/Engineering/MIS

Descrição da oferta de emprego

Our Solution Architects are key contributors to Tencent’s success on identifying business opportunities leveraging our products in question, presenting solutions and demonstrating value to meet customer needs, leading POC projects,implementation, and various initiatives that drive both customer satisfaction and product efficiency.

As a Senior Product Specialist, you will be responsible for:

• Driving Tencent Cloud products adoption, identifying customer needs and presenting product specific solutions in various business opportunities
• Guiding, training, and enabling the internal business teams and external partners on Tencent Cloud products knowledge and best practices leveraging relevant products in various customer solutions
• Tracking, monitoring, and leading the team efforts to resolve customer issues reported while using Tencent Cloud security and performance products.
• Working with global team members on international customer initiatives and projects, interacting effectively with stakeholders in your time zone and/or locations closer to your workplace.
• Planning and organizing programs at the organization level,across multiple technical teams coordinating resources from different geo locations, in order to improve the efficiency and effectiveness of Tencent Cloud services.
• Creating clarity in requirements, build relationships with partner teams, embrace agility, design features to drive business objectives
• Identifying, assessing, mitigating risks arising from variety of situations including those that arise from dependencies between groups
• Working with engineering teams to implement new or updated tools in support of team or business processes

Skills Required

• Have 8+ years of relevant experience and a Bachelor’s degree in Computer Science, Engineering, Management Information Systems, another related field or its equivalent
• Have excellent communication skills and an ability to build trusting relationships with various stakeholders including customers and partners.
• Fluent in both English and Chinese is required to communicate with HQ stakeholders.
• Show experience in a customer-facing role within the information technology industry, preferable as a Solution Engineer/Architect, Product Specialist, or Technical Project Manager
• Be familiar with cloud security and content delivery technology,process and concepts, security event management, compliance and site performance
• Demonstrate knowledge of project management concepts and techniques
• Have some knowledge of implementation concepts that deal with web development, IT systems or security practice
• Understand how the internet works, with reasonably deep knowledge about network protocols (IP, DNS and routing, HTTP, TCP or webarchitecture)
• Be prepared to travel approximately 10% of the time