Senior Client Manager SING

Bulletproof; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading global brand agency in Singapore is seeking a talented Senior Client Manager to support project execution and client relationships. You will work closely with directors and manage day-to-day project activities. The ideal candidate possesses exceptional interpersonal skills, a keen attitude, and the ability to multitask effectively in a fast-paced environment. This full-time role offers a competitive benefits package.

Benefits

Competitive benefits package

Qualifications

• A keen can-do attitude.
• Exceptional attention to detail.
• Ability to forge strong relationships.

Responsibilities

• Organising and attending client meetings.
• Managing the delivery of design projects.
• Negotiating fee and timing discussions with support.

Skills

Customer Service

Client Management

Interpersonal Skills

Attention to Detail

Communication Skills

Job description

Description

We are searching for a talented Senior Client Manager to join our Singapore studio.

• ...have you worked in the worlds best agencies
• ...do you have outstanding FMCG client management experience working with global brands
• ...are you ready to level up

If this sounds like you wed love to hear from you!

ABOUT US

400 strong global brand agency

100% independent

27 years young

8 studios around the world

Offering unrivalled creativity at global scale. Bulletproof is the worlds largest independent brand agency. Across eight studios 400 liked-minded individuals create desire through disruption delivering Growth Standout and Fandom for our clients. Truly independent we pride ourselves on sht done; above all we march to the beat of our own drum.

As a business we blur the lines between insight innovation strategy design digital and environmental; all the while bringing our clients the very best of the best.

At Bulletproof we have three core beliefs

WE BELIEVE GREAT IDEAS CHANGE THE WORLD

We believe in the power of creativity to influence human behaviour affect change and pierce conventions.

WE BELIEVE PEOPLE MAKE THE DIFFERENCE

We celebrate human connectivity and culture and believe diversity delivers richer deeper thinking with an infectious energy.

WE BELIEVE NAÏVEity breeds brilliance

We believe remaining relentlessly curious and open to new possibilities leads to purer more interesting and uncharted creative solutions.

ABOUT THE ROLE

As a Senior Client Manager you will work as part of the client services team supporting and in partnership with a Client Director and Senior Client Director. You will be responsible for the successful day-to-day running of projects whilst building strong relationships with clients and team members alike.

Your main duties and responsibilities will include

CLIENT FACING

• Organising and attending client meetings; creating and leading presentations with precision and confidence
• Being the key agency lead across a number of levels and brands building trusted and collaborative partnerships with clients
• Managing difficult conversations and challenges with confidence and grace
• Being responsive to client needs and requests identifying where opportunities lie to exceed expectations
• Being flexible and adaptable to circumstances proposing solutions with ease
• Negotiating fee and timing discussions with the support of senior team members
• Overseeing the timely distribution of agendas contact reports status reports timelines and other client facing documentation
• Confidently presenting and discussing briefs feedback proposals and financials with a client team
• Having an understanding of our offering and articulating it fluently to clients at every level
• Using your understanding of the clients and industry to identify opportunities to proactively unlock new conversations
• Organising and contributing ideas to client entertainment to surprise and delight

WITHIN THE CLIENT SERVICES TEAM

• Reporting into your Client Director and / or the Senior Client Directo on a day-to-day basis whilst working with and supporting the wider team as required
• Managing the delivery of design projects and workflow ensuring work is completed to the highest standard to meet client timelines and budgets
• Leading and overseeing the day-to-day project deliverables from the initial briefing through the artwork process recognising when to elevate any issues
• Developing and managing project timelines and detailed proposals which are realistic and effectively meet our clients needs
• Working with a Client Manager to ensure Screendragon is up to date and accurate
• Taking responsibility for the weekly management of billings forecasting and client purchase orders
• Strategically contributing to brief content audits presentations and pitches
• Learning from the Client Directors and Senior Client Directors to grow client relationships and broaden your understanding of the client service discipline
• Managing the training and development of a Client Executive and Client Manager where required

WITHIN THE BROADER BULLETPROOF TEAM

• Positively contributing to the culture of our agency
• Building unbreakable bonds and working collaboratively with the wider Bulletproof team
• Providing clear and actionable feedback within critiques and briefings which is supported with appropriate rationale and grounded within the client brief
• Organising and managing individual project wash-ups
• Beginning to utilise our proprietary strategic tools to build stronger briefs
• Working closely with the production team in the delivery of artwork and guidelines
• Proactively generating ideas to inspire members of the wider team
• Utilising and following the Bulletproof processes to deliver best practice ways of working
• Assisting in the development and delivery of client presentations pitch presentations and new business proposals when required

Requirements

WHAT YOU SHOULD HAVE

• A keen can-do attitude
• A fresh perspective and an entrepreneurial spirit
• Ability to forge strong relationships through excellent interpersonal skills
• Exceptional attention to detail and communication skills both written and verbal
• Well informed and reliable; able to foresee potential problems and propose solutions
• Ability to remain positive and calm under pressure in our fast-paced working environment
• Ability to successfully prioritise and manage multiple tasks and projects at any one time
• Demonstrate a clear understanding of the design industry with a willingness to continue learning
• Ability to proactively identify leverage and spot opportunities with clients

In line with our three core beliefs were looking for people that share our community spirit and are curious enough to question the status quo. Could this be you If so apply below!

Benefits

Competitive benefits package

Required Experience

Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type

Full-Time

Department / Functional Area

Client Services

Experience

years

Vacancy

1