Senior Client Manager (Public Sector)

NTT America, Inc.; Singapore; Teletrabalho; SGD 120 000 - 180 000; Tempo integral

Resumo da oferta

NTT DATA is seeking a Senior Client Manager to lead strategic client relationships and drive land, expansion, and renewals across solutions within assigned accounts.

You will own the end-to-end client lifecycle, collaborating with vendors and partners, managing opportunities, pipelines and forecasts, and ensuring superior client satisfaction. Strong sales experience in IT or professional services and Salesforce expertise are essential.

Qualificações

• Advanced experience in global partner management, sales environments and customer service.
• Experience in IT or professional services focusing on business development and/or sales.
• Strong business acumen in sales, planning and leveraging tools and DATA.
• Knowledge of offerings, client applications, use cases and market trends.
• Ability to link high-value services to client needs and outcomes.
• Experience in identifying and advancing opportunities at prospects and clients and coordinating resources to close sales.
• Excellent client engagement and management skills to drive growth.
• Prior experience with the Salesforce.com contact platform.
• Bachelor’s degree or equivalent in business or a sales-related field.

Responsabilidades

• Manage and grow relationships with assigned accounts, driving land, expansion and renewals across solutions.
• Own accounts lifecycle and ensure client satisfaction, delivering measurable value.
• Collaborate with vendors and partners to manage accounts, opportunities, pipelines and forecasts.
• Be the main client contact, maintaining open communication and strong business relationships.
• Identify client needs and articulate how services meet them, driving demand and revenue growth.
• Develop governance and compliance policies to manage risk and financial governance in your domain.

Conhecimentos

Global partner management

Sales environments

Customer service

Business development

Sales tools & DATA

Knowledge of offerings and market

Link high-value services to client需求

Opportunity identification & closure

Client engagement & management

Salesforce.com

Formação académica

Bachelor's degree in business or sales-related field

Ferramentas

Salesforce.com

Descrição da oferta de emprego

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Senior Client Manager at NTT DATA, you will be instrumental in managing and growing relationships with our clients. Your main focus will be to drive land, expansion, and renewals across all our solutions within your assigned accounts. You will take full ownership of these accounts, ensuring client satisfaction throughout their entire lifecycle. This role is not just about sales; it is about building lasting connections and identifying how our services can add real value to their business.

You will work closely with various stakeholders, including vendors and partners, to achieve the results we aim for. Using our company's sales tools and methodologies, you will effectively manage accounts, opportunities, pipelines, and forecasts. As the main point of contact for your clients, you will ensure open and effective communication channels are developed and maintained, providing a reliable touchpoint that fosters strong business relationships.

Your role goes beyond just meeting quotas. You will identify current needs, articulate how we can meet those needs through our solutions, and drive demand. By encouraging clients to explore additional services, you will play a key role in nurturing revenue growth. You will also engage in developing governance and compliance policies to manage risk and ensure financial governance and compliance within your area of specialization.

To thrive in this role, you need to have:

• Advanced experience in global partner management, sales environments, and customer service.

• Experience in the IT or professional services industry, focusing on business development and/or sales.

• Strong business acumen in sales, focusing on planning and leveraging tools and DATA.

• Knowledge of the company's offerings, client applications, use cases, and market trends.

• Ability to link our high-value services to specific client needs and outcomes.

• Experience in identifying and advancing opportunities at assigned prospects and clients, and accountability for coordinating internal and external resources to close sales opportunities.

• Excellent client engagement and management skills, aimed at improving client relationships and driving sales growth.

• Prior experience with the Salesforce.com contact platform.

• A bachelor’s degree or equivalent in business or a sales-related field.

Workplace type :

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us ([e-mail]) .