Senior Boutique Manager — Sales Leadership & Clienteling

KOS SG PTE. LTD.; Singapore; On-site; SGD 56,000 - 89,000; Full time

Job summary

KOS Singapore, in partnership with a premium international fashion brand, invites an experienced Assistant Store Manager to lead boutique sales and deliver exceptional service. The role focuses on coaching the team, driving CRM-driven sales, and maintaining operational standards within a high-end environment.

You will build a quality client database, engage local and international clients, and collaborate with the Store Manager to elevate the customer experience across the boutique.

Qualifications

• Minimum 5 years of retail sales experience, including at least 1 year in a supervisory or boutique leadership role.
• Proven ability to drive sales, manage client relationships, and lead a small team.
• Strong business acumen with market feedback to stakeholders.

Responsibilities

• Drive boutique sales, service, operations, and team productivity with the Store Manager.
• Generate sales beyond walk-ins via clienteling, CRM, private appointments, and referrals.
• Build and expand a local and international client base with long-term relationships.
• Lead CRM usage, maintain customer profiles, histories, and follow-ups.
• Coach staff on the floor with product/ styling guidance and feedback.

Skills

Clienteling

CRM management

Sales leadership

Team coaching

Roster planning

Customer service

Tools

CRM software

POS systems

Job description

KOS Singapore, in partnership with a premium international fashion brand, invites an experienced Assistant Store Manager to lead boutique sales and deliver exceptional service. The role focuses on coaching the team, driving CRM-driven sales, and maintaining operational standards within a high-end environment.

You will build a quality client database, engage local and international clients, and collaborate with the Store Manager to elevate the customer experience across the boutique.