Senior Baggage Operations Leader

DNATA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

dnata Singapore seeks a Head of Baggage Services to lead safe, secure, efficient baggage operations across terminals and facilities. You will drive performance, safety, quality and customer service while overseeing reconciliation, load control and related activities in a complex aviation environment.

The role requires ensuring ongoing compliance with CAAS and CAG requirements, and leading teams to deliver continuous improvements in baggage delivery, mishandling reduction and overall efficiency.

Qualifications

• 8+ years’ experience in Airport Baggage Operations.
• At least 3 years in a management position.
• Strong knowledge of baggage operations, reconciliation and airport baggage systems.
• Knowledge of CAAS/CAG requirements and IGOM/IATA baggage handling standards.

Responsibilities

• Lead baggage operations across dnata-operated terminals and facilities, including sorting, reconciliation, make-up, transfers and delivery.
• Oversee load control and other assigned non-ramp below-wing services, ensuring operational readiness and service delivery.
• Own baggage performance, customer service KPIs and service recovery during operational disruptions.
• Lead investigations into baggage discrepancies, claims and operational incidents.

Skills

Operational leadership

Stakeholder management

Process improvement

Customer service

Education

Degree or Diploma in Aviation/Logistics/Operations Management

Job description

dnata Singapore seeks a Head of Baggage Services to lead safe, secure, efficient baggage operations across terminals and facilities. You will drive performance, safety, quality and customer service while overseeing reconciliation, load control and related activities in a complex aviation environment.

The role requires ensuring ongoing compliance with CAAS and CAG requirements, and leading teams to deliver continuous improvements in baggage delivery, mishandling reduction and overall efficiency.