Baggage Operations Director

dnata; Singapore; On-site; SGD 140,000 - 180,000; Full time

Job summary

dnata Singapore is seeking a Head of Baggage Services to lead the safe, secure, and efficient baggage operations across terminals and dnata-managed facilities. You will drive performance, quality, and customer service while ensuring regulatory compliance.

You will develop and mentor Managers and frontline teams, optimise resources, and partner with airport stakeholders to deliver reliable baggage handling and operational improvements.

Qualifications

• Degree or Diploma in Aviation, Logistics, Operations Management or related discipline.
• 8+ years in Airport Baggage Operations, including 3+ years in a management role.
• Strong knowledge of baggage operations, systems, load control and regulatory standards (CAAS/CAG/IATA).

Responsibilities

• Lead baggage operations across terminals and facilities.
• Oversee load control and non-ramp below-wing services.
• Own baggage performance, KPIs and service recovery during disruptions.
• Drive improvements in baggage delivery and efficiency.
• Ensure compliance with CAAS, CAG, dnata policies and airline requirements.
• Lead investigations into baggage discrepancies and incidents.
• Develop Managers, Duty Managers, Supervisors and frontline teams.
• Develop workforce strategies and optimise resources.
• Manage baggage systems and equipment with airport and engineering partners.
• Support automation and process improvement initiatives.
• Lead customer reviews and performance-driven enhancements.

Skills

Operational leadership

Stakeholder management

Process improvement

Change management

Customer service

Education

Degree or Diploma in Aviation, Logistics, Operations Management or related discipline

Tools

Airport baggage systems

Job description

dnata Singapore is seeking a Head of Baggage Services to lead the safe, secure, and efficient baggage operations across terminals and dnata-managed facilities. You will drive performance, quality, and customer service while ensuring regulatory compliance.

You will develop and mentor Managers and frontline teams, optimise resources, and partner with airport stakeholders to deliver reliable baggage handling and operational improvements.