Senior Associate, Medical Records Office

Singapore National Eye Centre; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

Singapore National Eye Centre is seeking a dedicated Customer Service professional to support internal stakeholders and manage case notes within a medical records workflow. You will handle inquiries, maintain confidentiality, and ensure timely processing of requests.

Responsibilities include organizing case notes, scanning and indexing medical records, and performing quality checks to uphold data integrity in our electronic medical records system.

Qualifications

• Strong interpersonal and communication skills with internal customers.
• Ability to multi-task and work under pressure in a medical setting.
• Respect for confidentiality and data protection obligations.
• Proficient with computers and documentation systems.

Responsibilities

• Communicate respectfully and effectively with internal stakeholders.
• Demonstrate good interpersonal skills with internal customers consistently.
• Demonstrate good telephone etiquette, good email business writing and follow-up skills.
• Prioritize requests so as to deliver each job timely.
• Managing Stakeholders' Expectation During Service Delay / Disruption
• Adhering strictly to the confidentiality & data protection obligations
• Retrieving, tracking and filing of case notes accurately
• Ensuring documents and documentation completeness
• Archiving and plan for disposal of case notes timely
• Categorize medical documents
• Scan hard copy medical documents into system
• Index scanned medical records by category
• Quality checks of scanned documents before uploading to electronic medical records
• Adhere to infection control standards i.e. complete mask fitting, perform hand hygiene, wipe down of service area
• Identify and report potential workplace hazards

Skills

Communication

Interpersonal skills

Multitasking

Teamwork

Organising skills

Telephone etiquette

Email writing

Confidentiality

Attention to detail

Data management

Education

NITEC / GCE ‘N’ Level or equivalent

Tools

Computer literacy

Job description

Customer Service

• Communicate respectfully and effectively with internal stakeholders

• Demonstrate good interpersonal skills with internal customers consistently

• Demonstrate good telephone etiquette, good email business writing and follow-up skills

• Prioritize requests so as to deliver each job timely

• Managing Stakeholders' Expectation During Service Delay / Disruption

• Adhering strictly to the confidentiality & data protection obligations

Management of Case Notes

• Retrieving, tracking and filing of case notes accurately

• Ensuring documents and documentation completeness

• Archiving and plan for disposal of case notes timely

Management of Case Notes

• Retrieving, tracking and filing of case notes accurately

• Ensuring documents and documentation completeness

Scanned Medical Records (SMR)

• Categorize medical documents

• Scan hard copy medical documents into system

• Index scanned medical records by category

• Quality checks of scanned documents before uploading to electronic medical records

Safe Workplace

• Adhere to infection control standards i.e. complete mask fitting, perform hand hygiene, wipe down of service area

• Identify and report potential workplace hazards

Requirements

• NITEC / GCE ‘N’ Level or equivalent with minimally one year of working experience

• Staff with MRO experience may be considered for a senior role

• Strong interpersonal, communication, multi-tasking and teamwork skills.

• Computer literate and good organising skills.