Senior Associate Executive, HR Shared Services

National Healthcare Group Corporate Office (HQ); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading public healthcare organization in Singapore seeks an HR Shared Services team member to deliver quality HR services. The role focuses on managing Work Injury Compensation Claims, overseeing government paid leave submissions, and administering employee benefits. Candidates should possess strong organizational and communication skills, with experience in HR preferred. This position offers the opportunity to work in a central role within the dynamic HR environment of a significant healthcare provider.

Qualifications

• Experience in HR or related field.
• Strong attention to detail and accuracy.
• Ability to handle confidential information sensitively.

Responsibilities

• Manage the full cycle of Work Injury Compensation Claims.
• Support government paid leave administration.
• Administer employee benefits programs.
• Provide first-line HR operational support.

Skills

Claims Management

Communication Skills

Organizational Skills

Job description

Company description

The National Healthcare Group (NHG) is a leader in public healthcare in Singapore, recognised at home and abroad for the quality of its medical expertise and facilities. Care is provided through an integrated network of seven primary care polyclinics, acute care and tertiary hospitals, national specialty centers and business divisions. Together they bring a rich legacy of medical expertise to our philosophy of integrated patient‑centred care.

NHG's vision is "Adding Years of Healthy Life". This vision goes beyond merely healing the sick to the more difficult and infinitely more rewarding task of preventing illness and preserving health and quality of life. With some 22,000 staff, NHG aims to provide care that is patient‑centric, accessible, seamless, comprehensive, appropriate and cost‑effective.

As the Regional Health System (RHS) for Central‑North Singapore, it is vital for NHG to partner and collaborate with stakeholders, community advisors, and voluntary welfare organisations. Together with our patients, their families and caregivers, we aim to deliver integrated healthcare services and programmes that help in Adding Years of Healthy Life to all concerned.

Job description

The candidate is part of the HR Shared Services Team to deliver quality, accurate and timely HR services. Your primary responsibilities will be to ensure excellent service delivery while overseeing work inquiry compensation claims, government‑paid leave administration, and employee benefits management. You provide first‑line comprehensive operational support within the HR shared services department.

• Work Injury Compensation Claims
  • Handles the full cycle of Work Injury Claims
  • Liaise with both internal (staff, supervisor) and external stakeholders (insurance, MOM, clinics) for case assessment
  • Ensure timely and accurate submission and resolution of claims while adhering to company policies and regulatory requirements
  • Administer WICA related medical bills, leave and salary information
  • Compile quarterly work injury statistics
• Government Paid Leave
  • Support on government paid leave submission
  • Generate report to identify eligible cases for claim submission
  • Monitor reimbursement notification received and be accountable to update the amount in the Leave system
  • Assist employees with inquiries related to paid leave eligibility.
• Employee Benefits Administration
  • Administer employee benefits programs
  • File applicable inpatient claims with insurance company
  • Work with relevant parties on claims/medical billing matters
  • Assist employees with inquiries related to employee benefits
• Assists with ad hoc administration of human resources operations.