Senior/ Associate Executive

National University Polyclinics; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

National University Polyclinics in Singapore is seeking a diligent Administrative Operations Coordinator to support community-oriented clinical operations and business partnership initiatives. The role focuses on integrated care workflows, data support, and quality improvement.

You will also help with project delivery, community programmes, event support, and daily office operations, including scheduling, billing, and records; excellent English, teamwork, and proficiency in Microsoft Office are

Qualifications

• Diploma or equivalent qualification in any discipline.
• Diploma and above in healthcare administration, business administration, or related field is an advantage.
• Minimum 2 years of experience in large organisations, particularly in administration, innovation projects or healthcare operations.
• Good proficiency in spoken and written English.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Prior experience in using EPIC and SAP will be an advantage.
• Able to work weekends or outside office hours on occasion.
• Able to work off-site in the community on the occasion is required.
• Experience in hospital or community care settings is advantageous.
• Knowledge of healthcare systems, primary care, community health, and long-term care sectors.
• Knowledge of Lean and project management methodologies (e.g., Agile).
• Experience with data analysis and reporting tools (Excel, SQL, Power BI, Tableau).

Responsibilities

• Administrative support of departments' work in development of integrated care models with a focus on transitional, pre-, and post-hospital workflows to improve patient outcomes.
• Support data operations to support clinical operations and decision-making.
• Administrative support of quality improvement and innovations to improve effectiveness and efficiency of the Community team.
• Operationalise projects that enhance care integration with partners in the community.
• Provide operational and administrative support to AH teams giving home- and community-centric care.
• Admin support for quality improvement, process improvement projects, adopting methodologies and principles such as Agile, GROSS and GROW.
• Conduct selected programmes in the community, including mobility exercise programmes and health education programmes.
• Support and run occasional community-oriented events.
• Support the engagement and collaboration with healthcare partners in the community.
• Perform data collection through administering surveys and data collation for department programmes, where needed.
• Organise and manage data to support department work and evaluation.
• Schedule, charging and billing operations of the Community team, including service counselling via phone, documenting proceedings, capturing charges, and generating/ amending bills.
• Managing the reports required for audit purposes and ensuring efficient service delivery and positive patient experience.
• Providing operational coverage as needed and secretariat support for meetings and projects.
• Support office administrative matters including budget, finance, procurement and inventory management.
• Maintain records and department data, including legal contracts; perform other related tasks as assigned.

Skills

English proficiency

Teamwork

Communication

Independence

Education

Diploma or equivalent

Diploma in healthcare administration / business administration or related field

Tools

Microsoft Office

EPIC

SAP

Power BI

SQL

Tableau

Job description

Job Responsibilities

You will be responsible for the following:

Support Community-oriented Clinical Operations and Business Partnership:

• Administrative support of departments' work in development of integrated care models with a focus on transitional, pre-, and post-hospital workflows, to improve patient outcomes
• Support data operations to support clinical operations and decision-making
• Administrative support of quality improvement and innovations to improve effectiveness and efficiency of the Community team

Project Support

• Operationalise projects that enhance care integration with partners in the community.
• Provide operational and administrative support to AH teams giving home- and community-centric care.
• Admin support for quality improvement, process improvement projects, adopting methodologies and principles such as Agile, GROSS and GROW.
• Conduct selected programmes in the community, including mobility exercise programmes and health education programmes.
• Support and run occasional community-oriented events.
• Support the engagement and collaboration with healthcare partners in the community.

Support Programme Evaluation and Improvement

• Perform data collection through administering surveys and data collation for department programmes, where needed.
• Organise and manage data to support department work and evaluation.

Support the daily scheduling, charging and billing operations of the Community team, which may include:

• Service counselling via phone calls to patients/caregivers suitable for enrolment to AH Transitional Care (AH TC) and relevant programmes, and enrol them.
• Documenting service counselling proceedings and outcomes
• C apturing of service charges and bill generation and amendment for AH Transitional Care
• Managing the reports required for audit purposes
• Ensure efficient service delivery and positive patient experience
• Providing operational coverage as needed

Support the daily operations of the office, and support the supervisor in related matters, including:

• Perform secretariat work for meetings and projects
• Supported related office administrative matters including budget, finance, procurement and inventory management
• Support the maintaining records, legal contracts and department data
• Other relevant work as assigned by the supervisor

Requirements

• Diploma or equivalent qualification in any discipline
• Diploma and above in relevant healthcare administration, business administration, or related field is an advantage.
• Minimum 2 years of experience working in large organisations, particularly in administration, innovation projects or healthcare operations.
• Good proficiency in spoken and written English.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
• Prior experience in using EPIC and SAP will be an advantage
• Understands the importance of teamwork and communication with team members
• Able to work in a fast-paced environment
• Able to work independently
• Ability to work weekends or outside office hours on the occasion is required.
• Ability to work off-site in the community on the occasion is required.

Possession of these skills and knowledge would be an advantage:

• Experience working in a hospital or community care setting
• Knowledge of healthcare systems and processes
• Familiarity and experience working with primary care, community health, and long-term care sectors
• Knowledge of healthcare regulations and policies
• Experience with project management methodologies (e.g. Agile)
• Proficiency in data analysis and reporting tools (e.g. Excel, SQL, Power BI, Tableau)
• Knowledge of healthcare IT systems and electronic health records
• Knowledge and experience of healthcare quality improvement methodologies (e.g. Lean)

*Only Singapore Citizens and Singapore Permanent Residents may apply.