Senior/Assistant Manager — Patient Empowerment & Digital Adoption

SingHealth Group; Singapore; Vor Ort; SGD 60.000 - 90.000; Vollzeit

Zusammenfassung

SingHealth Group's Office of Digital Empowerment (ODE) seeks a Senior/Assistant Manager to drive patient empowerment and adoption of digital health services across Singapore's public healthcare cluster. You will coordinate stakeholders, translate insights into practical readiness plans, and ensure adoption across SingHealth institutions.

Be part of a team shaping patient experiences with digital tools, analytics, and AI-enabled capabilities, while aligning with change management and

Qualifikationen

• Bachelor's Degree in Healthcare Management, Business, Public Health, Health Informatics, Information Systems, or a related discipline
• At least 2 years of relevant experience in customer or patient experience, digital adoption, change management, business analysis, project coordination, operations improvement, or stakeholder engagement; experience in healthcare or digital health would be advantageous
• Demonstrated ability to map user journeys, identify operational pain points, gather user insights, and translate them into practical adoption, communication, or process improvements
• Strong stakeholder coordination, facilitation, and written communication skills, with experience aligning multiple teams, tracking actions, and presenting clear recommendations
• Ability to explain complex concepts clearly to non-technical audiences and to influence adoption across diverse groups
• Experience using digital collaboration, productivity, analytics, automation, or AI-enabled tools to improve work processes would be advantageous
• Certification in change management, project management, or patient experience would be an advantage

Aufgaben

• Support patient empowerment and adoption work for patient-facing digital initiatives, consolidate feedback from patients, caregivers, frontline teams, and institutions to identify key themes, barriers, and service experience issues
• Translate insights into practical considerations for communications, readiness planning, and continuous improvement, ensuring patient and frontline perspectives are reflected in implementation plans
• Coordinate stakeholder meetings and working sessions across institutions and departments, supporting alignment on scope, priorities, and adoption considerations, with clear follow-up points
• Coordinate the development of readiness resources to help frontline teams and stakeholders navigate changes smoothly, track actions, milestones, risks, and dependencies
• Prepare concise progress updates and presentation inputs for internal discussions and governance forums
• Identify opportunities to simplify workflows, reduce manual effort, and improve team productivity through digital tools, automation, and AI-enabled capabilities
• Gather feedback on operational pain points, recommend practical process improvements, and promote sharing of best practices across institutions and teams
• Occasionally take on additional responsibilities in support of broader division priorities related to digital initiatives, patient empowerment, and adoption support

Kenntnisse

Stakeholder coordination

Facilitation

Project coordination

Change management

User journey mapping

Business analysis

Communication skills

Digital adoption

Healthcare/digital health

AI-enabled tools awareness

Ausbildung

Bachelor's Degree in Healthcare Management

Jobbeschreibung

SingHealth Group's Office of Digital Empowerment (ODE) seeks a Senior/Assistant Manager to drive patient empowerment and adoption of digital health services across Singapore's public healthcare cluster. You will coordinate stakeholders, translate insights into practical readiness plans, and ensure adoption across SingHealth institutions.

Be part of a team shaping patient experiences with digital tools, analytics, and AI-enabled capabilities, while aligning with change management and