Senior Assistant Manager / Manager, NUH Operations Centre

National University Hospital; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

National University Hospital (NUH) in Singapore seeks a Senior Assistant Manager / Manager to independently oversee Operations Centre portfolios, driving emergency preparedness, incident coordination and operational readiness. You will develop SOPs, plan exercises, manage MOH/NUHS taskings, and coordinate cross-functional teams to deliver practical, timely responses.

You will also lead complex projects, mentor junior staff and present management updates to senior stakeholders.

Qualifications

• Bachelor's degree in any discipline is required.
• Minimum 7 years of relevant working experience in healthcare operations, emergency preparedness, crisis management or business continuity would be advantageous.
• Demonstrated ability to independently manage projects and coordinate multiple stakeholders.
• Strong analytical, problem-solving and operational planning skills.
• Good written and verbal communication, including management updates and presentations.

Responsibilities

• Manage assigned emergency preparedness portfolios, plans, SOPs and workflows.
• Coordinate cross-department reviews, consolidate inputs and track actions.
• Assess MOH / NUHS requirements against existing NUH arrangements and prepare gap analyses / implementation considerations.
• Plan and coordinate exercises (tabletop, functional, or full-scale) and document outcomes.
• Support incident coordination, situation reporting and post-incident reviews; maintain C2 and escalation readiness.
• Prepare MOH / NUHS taskings and governance submissions; support secretariat work and readiness reporting.
• Manage cross-functional projects with multiple departments; prepare briefing materials and decision papers.
• Oversee readiness resources, procurement and maintenance for emergency preparedness equipment.

Skills

Project management

Cross-functional leadership

Analytical thinking

Communication skills

MS Office

Education

Bachelor's degree

Tools

Microsoft Word

Excel

PowerPoint

Job description

Career in the Hospital
Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.
We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH
The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

The Senior Assistant Manager / Manager will independently manage assigned Operations Centre portfolios and projects in support of hospital-wide emergency preparedness, incident coordination and operational readiness. The role will support the development and implementation of plans, Standard Operating Procedures (SOPs), exercises, Ministry of Health (MOH) taskings, readiness reporting and cross-functional preparedness initiatives. The incumbent is expected to work across clinical and non-clinical departments and to translate operational requirements into practical, executable arrangements. The incumbent may also have opportunities to lead selected complex cross-functional workstreams, provide management recommendations, guide junior staff and represent Ops Centre in designated forums.

Key Responsibilities

Primary Responsibilities

Emergency Prepared Planning and SOP Management

• Manage assigned emergency preparedness portfolios, plans, SOPs and workflows.


• Coordinate cross-department reviews, consolidate inputs and track actions.


• Assess MOH / NUHS requirements against existing NUH arrangements and prepare gap analyses / implementation considerations.

Exercises, Training and Readiness Validation

• Plan and coordinate tabletop, ground deployment, functional or full-scale exercises.


• Support scenario development, exercise documentation, After Action Reviews and action tracking.

Incident Coordination and Ops Centre Readiness

• Support Ops Centre activation, incident coordination, situation reporting and post-incident reviews.


• Maintain familiarity with command-and-control, communication and escalation arrangements.

MOH / NUHS Taskings and Governance

• Coordinate assigned MOH / NUHS taskings and prepare submissions / management updates.


• Support governance forums, secretariat work and readiness reporting.

Cross-Functional Projects and Stakeholder Management

• Manage assigned projects involving multiple departments and dependencies.


• Prepare concise briefing materials, trackers, presentations and decision papers.

Emergency Preparedness Equipment and Resources

• Support readiness, maintenance, replacement, procurement and tracking of emergency preparedness resources where assigned.

Additional Responsibilities

• Lead selected hospital-level preparedness projects / exercises and drive closure of major cross-functional gaps.


• Interpret operational implications and prepare options / recommendations for management.


• Represent Ops Centre in designated cross-functional workgroups or external forums.


• Guide junior staff and support workload allocation / quality review where assigned.

Key Requirements

• Minimum qualification of a Bachelor's Degree of any area of discipline


• Minimum 7 years of relevant working experience; prior healthcare operations, emergency preparedness, crisis / incident management, business continuity, operations planning or project management experience would be advantageous.


• Demonstrated ability to independently manage projects / workstreams and coordinate multiple stakeholders.


• Strong analytical, problem-solving and operational planning skills.


• Good written and verbal communication skills, including preparation of management updates and presentations.


• Able to work independently, manage multiple priorities and perform under pressure.


• Proficient in Microsoft Word, Excel and PowerPoint.


• Positive, motivated, service-oriented and task focused.


• Demonstrated leadership of complex cross-functional projects and/or teams, and the ability to influence senior stakeholders and provide management-level recommendations would be advantageous

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.