Senior / Assistant Manager, NUCOHS (2-Year Contract)

National University Polyclinics; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

National University Hospital (NUH) is seeking an agile operations professional to lead the day-to-day excellence of the undergraduate dental clinics under NUCOHS. You will bridge clinical, academic, and administrative functions to drive service quality and resource optimisation, while coordinating staffing, system access, and training across the clinics.

The role focuses on planning, coordinating patient flow, equipment lifecycle management, and staff development to support both patient care and

Qualifications

• Bachelor degree from a recognised institution.
• Strong analytical and data interpretation skills.
• Strong communication, presentation, and stakeholder management skills.
• Self-driven and able to work independently under pressure.
• Proactive, accountable, and solutions-oriented.
• Adaptable in fast-paced and evolving environments.
• Proficient in Microsoft Office and automation tools.

Responsibilities

• Plan, lead and coordinate the Clinics’ operations, ensuring seamless patient flow and optimal resource allocation.
• Oversee equipment lifecycle management, including compliance and licensing.
• Oversee training and development programs for staff.
• Coordinate rostering and staff deployment to maintain service continuity.
• Bridge clinical, academic and administrative functions and drive improvements.

Skills

Staff supervision

Data analysis

Stakeholder management

Independent working

Problem solving

Adaptability

MS Office & automation

Education

Bachelor degree

Tools

Microsoft Office

Power Automate

Power Query

Job description

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

The National University Centre for Oral Health Singapore (NUCOHS) is seeking a dynamic and driven operations professional to play a pivotal role in shaping the day-to-day excellence of our undergraduate dental clinics. This is an exciting opportunity to lead at the intersection of patient care, dental education, and operational innovation, ensuring that our clinics run seamlessly while supporting the next generation of oral healthcare professionals.

As a key member of the team, the successful candidate will serve as the critical bridge between clinical, academic, and administrative functions, driving service quality, staff effectiveness, and operational readiness across the clinics. Beyond managing teams and systems, this role offers the opportunity to influence meaningful improvements in care delivery, optimise resources, strengthen compliance, and contribute to an environment where both patients and learners can thrive.

The key deliverables of this role is to (1) p lan, lead and coordinate the Clinics’ operations, ensuring seamless patient flow and optimal resource allocation, (2) o versee equipment and device lifecycle management, including compliance and licensing, and (3) o versee training and development programs for staff, fostering a culture of continuous learning and innovation.

We are looking for an agile operations professional who can drive service excellence, strengthen team performance, and enhance both patient experience and dental education at NUCOHS.

Key Responsibilities

Clinic Operations & Staffing

• Supervise about 30 staff across UG Clinics
• Act as key liaison for clinical and teaching matters
• Ensure effective staff deployment and resource use
• Monitor performance and drive improvements
• Coordinate rostering to maintain service continuity
• Draft specs and oversee equipment procurement and commissioning
• Evaluate investments, raise POs, and monitor vendors
• Coordinate maintenance, repairs, and spare parts
• Oversee equipment decommissioning and disposal
• Manage patient feedback, incidents, and accidents
• Act as liaison with NUCOHS and key stakeholders
• Coordinate responses and service recovery actions
• Support responses to MOH and other statutory queries
• Support audits and manage auditor coordination

Systems & Clinical Support

• Coordinate ID setup and system access for new staff
• Ensure timely system activation for new students and staff
• Support rollout of clinical systems and platforms
• Bridge clinical teams and IT to resolve system issues

Planning & Resources

• Support planning, budgeting, and resource optimisation
• Align resources with service and sustainability goals

Additional Duties

• Ensure compliance with hospital policies and governance standards
• Support department-level operations, reporting, and coordination
• Undertake additional projects as assigned

Key Requirements

• Bachelor degree from a recognised institution
• Strong analytical and data interpretation skills
• Strong communication, presentation, and stakeholder management skills
• Self-driven and able to work independently under pressure
• Proactive, accountable, and solutions-oriented
• Adaptable in fast-paced and evolving environemnts
• Proficient in Microsoft Office and automation tools (e.g. Word, Excel, PowerPoint, Power Automate, Power Query)

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.