Senior Assistant Manager, Learning Governance & Process Excellence

Nanyang Technological University; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

NTU PACE invites applications for the Senior Assistant Manager, Learning Governance & Process Excellence to establish and strengthen governance frameworks across adult educator management, curriculum and assessment practices.

You will ensure audit-ready quality assurance, oversee SWDA-aligned processes, and drive business process improvement including AI-enabled workflow automation to enhance efficiency, quality and stakeholder experience.

Qualifications

• Bachelor’s Degree from a recognised university.
• Diploma in Adult and Continuing Education (DACE) or Diploma in Design and Development of Learning for Performance (DDDLP).
• At least 8 years of relevant experience in adult education, training management, curriculum development, learning quality assurance or related fields.

Responsibilities

• Support Adult Educator governance processes, including onboarding, qualification verification, capability development and quality monitoring.
• Coordinate curriculum and assessment reviews with industry practitioners, subject matter experts and advisory committees.
• Maintain quality assurance processes, governance documentation and standard operating procedures to support institutional and regulatory requirements.
• Facilitate continuous improvement initiatives arising from programme reviews, stakeholder feedback and quality assurance activities.
• Identify opportunities to improve efficiency through process improvement, digital solutions and workflow automation.

Skills

Stakeholder engagement

Communication

Project coordination

Digitalisation

AI tools

Education

Bachelor's Degree

DACE / DDDLP Diploma

Job description

NTU PACE is the continuing education and training arm of Nanyang Technological University (NTU), supporting lifelong learning and workforce development through industry-relevant programmes for professionals and organisations. The Senior Assistant Manager, Learning Governance & Process Excellence is responsible for establishing, maintaining and strengthening robust governance frameworks and systems for Adult Educators management, curriculum and assessment practices, courseware quality assurance, assessment governance and continuous improvement across NTU PACE's lifelong learning portfolio. The role ensures compliance with institutional quality standards, Skills & Workforce Development Agency (SWDA) requirements through development of governance frameworks, documented processes, evidence management practices and audit-ready quality assurance systems while balancing the practical needs of a higher education institution. The role also supports business process improvement and digital transformation initiatives, identifying opportunities to leverage AI and workflow automation to improve operational efficiency, quality assurance, scalability and stakeholder experience. The role works closely with Programme Directors, Adult Educators, Value Streams leads and industry stakeholders to support Adult Educator governance, courseware review, assessment quality assurance, industry validation and continuous improvement activities. The role also supports the digitalisation and standardisation of governance processes to improve efficiency, evidence traceability and stakeholder accountability.

Key Responsibilities

• Support Adult Educator governance processes, including Adult Educator onboarding, qualification verification, capability development and quality monitoring.
• Coordinate curriculum and assessment reviews with industry practitioners, subject matter experts and advisory committees.
• Maintain quality assurance processes, governance documentation and standard operating procedures to support institutional and regulatory requirements.
• Facilitate continuous improvement initiatives arising from programme reviews, stakeholder feedback and quality assurance activities.
• Identify opportunities to improve efficiency through process improvement, digital solutions and workflow automation.

Requirements

• Must Have Bachelor's Degree from a recognised university.
• Diploma in Adult and Continuing Education (DACE) or Diploma in Design and Development of Learning for Performance (DDDLP).
• At least 8 years of relevant experience in adult education, training management, curriculum development, learning quality assurance or related fields.
• Experience in trainer governance, curriculum review, assessment processes or quality assurance.
• Strong stakeholder engagement, communication and project coordination skills.
• Good to Have Experience working with SkillsFuture Singapore (SSG), WSQ, TPQA or similar quality assurance frameworks.
• Experience in process improvement, digitalisation or workflow automation initiatives.
• Familiarity with AI-enabled productivity tools and learning technologies.

Why Join Us

This role offers the opportunity to contribute to the quality, relevance and continuous improvement of NTU PACE's lifelong learning programmes while working closely with academic, industry and government stakeholders to support workforce development and lifelong learning initiatives.

We regret to inform that only shortlisted candidates will be notified.

Hiring Institution

NTU A research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Humanities, Arts, & Social Sciences, and Graduate colleges. It also has a medical school, the Lee Kong Chian School of Medicine, established jointly with Imperial College London. NTU is also home to world-class autonomous institutes - the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering - and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU (ERI@N). Ranked amongst the world’s top universities by QS, NTU has also been named the world’s top young university for the past seven years. The University’s main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% are certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore’s healthcare district. Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources.