Senior/Assistant Manager (Clinical Service Planning)

NUHS@Home; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Ng Teng Fong General Hospital (NTFGH), part of JurongHealth Campus under NUHS, seeks an experienced Operations Manager to oversee clinical services, programmes and Specialist Outpatient operations. You will collaborate with clinicians, administrators and external partners to plan, implement and monitor services, ensuring efficient, compliant delivery.

You will lead projects, manage resources, drive continuous improvements, and support budgeting and performance reporting while guiding teams to

Qualifications

• 3+ years of experience in operations, healthcare, or administrative roles.
• Strong coordination and communication skills.
• Ability to manage multiple tasks in a fast-paced environment and tight timelines.

Responsibilities

• Provide managerial support for the operations of clinical services, programmes and Specialist Outpatient services.
• Coordinate operations, manage resources, and ensure seamless service delivery with healthcare professionals and external partners.
• Support budgets, workplans, and contribute to business development and community outreach.
• Arrange meetings and provide secretariat support for multidisciplinary teams; monitor KPIs and timelines.

Skills

Coordination

Project management

Communication skills

Education

Degree in any discipline

Job description

Job ID: 10271

Job Function: Administration

Institution: Ng Teng Fong General Hospital

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team’s contributions and ensure that our staff are competitively rewarded and supported.

Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

Overview

Reporting to the Head (Clinical Operations), this position is required to provide managerial support for the operations of clinical services, programme/ projects and Specialist Outpatient services. This role works closely with healthcare professionals, administrative teams, and external partners to coordinate operations, manage resources, and ensure seamless service delivery.

Job Responsibilities

You will be responsible for the following

Clinical Service Planning & Implementation of services

• Support Clinical HOD/DOS in planning and execution of clinical services across JurongHealth campus such as Ward, Operating Theatres and Specialist Outpatient Clinics facilities.
• Support clinician leads in coordinating across departments and multi-disciplinary teams to introduce, develop and implement clinical programmes and services.
• Involved and support in budgetary planning and implementation of departmental workplans
• Contribute to business development and community outreach

Project and Programme Management

• Provide support to the supervisors in design and implementation of projects and programs.
• Arrange working meetings and provide secretariat support for the multidisciplinary teams, both internal and external to the organization.
• Actively identify and implement continuous improvement initiatives to enhance processes, compliance, and operational outcomes
• Arrange working meetings and provide secretariat support for the multidisciplinary teams, both internal and external to the organization.
• Monitoring programmes/projects key performance indicators, timeline, etc to achieve the desired clinical, financial, resource and process outcomes.
• Identify and analyses issues promptly to the project managers and clinical leads when they fall below their targets.

Monitoring and reporting of performance

• Responsible for accurate and timely submission of monthly Reports
• Monitor, track, and report performance metrics accurately

Staff Leadership and Management

• Provide clear direction, set expectations, and ensure accountability among staff
• Drive staff engagement and cultivate a culture of continuous learning and improvement

Other Assignments

• Any assignments or projects when assigned by the supervisor or HOD.

Requirements

• Degree in any discipline
• Minimum 3 years relevant experience in operations, healthcare, or administrative roles preferred
• Strong coordination, problem-solving, and communication skills
• Ability to manage multiple tasks in a fast-paced environment and under tight timelines
• Project management capabilities and experience in cross teaming environment
• Good analytical and communication skills

About Us

Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH), collectively known as JurongHealth Campus, are members of the National University Health System (NUHS).

We centre our culture and mission around our patients and design our processes to bring satisfaction to our patients and their caregivers. Our staff enjoy an open, collaborative and fun working atmosphere that enables each individual to perform and maximise potential. We take pride in treating our staff as one big JurongHealth Campus family, where everyone works together in a passionate and supportive environment.

If you believe in our purpose of delivering “Incredible Care & Health, Together”, reach out to us today.