Senior / Executive

NUHS@Home; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Ng Teng Fong General Hospital is seeking an experienced operations professional to lead Medical Records Office activities and oversee assigned units. The role focuses on delivering high-quality medical records services and guiding teams to meet KPIs while transitioning report requests to a digital platform.

The incumbent will require a health information management background, strong leadership, and proficiency in Excel to support fast-paced hospital operations.

Qualifications

• Degree in any discipline, preferably Health Information Management.
• Minimum 4 years working experience in healthcare operations, logistics, process improvement and staff supervision.
• Experience in hospital operations and managing large teams advantageous.
• Service oriented and customer focused.
• Able to work in a fast-paced environment and interact with staff at all levels.
• Good communication, interpersonal and presentation skills.
• Intermediate to Advanced skills in Microsoft Excel.

Responsibilities

• Managing Medical Records Office (MRO) operations related to medical records and reports.
• Overseeing operations of the assigned working units.
• Providing leadership and managing resources to ensure high standards of work quality.
• Ensuring staff meet KPIs for the assigned units.
• Managing the transformation of medical report requests into a digital online platform.

Skills

Communication

Customer service

Adaptability

Team leadership

Education

Health Information Management degree

Tools

Microsoft Excel

Job description

Job ID: 9380

Job Function: Ancillary

Institution: Ng Teng Fong General Hospital

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team’s contributions and ensure that our staff are competitively rewarded and supported.

Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

The Incumbent Shall Be Responsible In

• Managing Medical Records Office (MRO) operations related to medical records and reports
• Overseeing operations of the assigned working units
• Providing leadership and managing resources to ensure consistently high standard of work quality and output from the various working units.
• Ensuring the staff are meeting KPIs for the assigned working units
• Managing new initiative of transforming the medical report request into a digital platform enabling patient to request report online

The Requirements

• Degree in any discipline, preferably in Health Information Management
• Minimum 4 years working experience, preferably in healthcare operations, logistics, process improvement and staff supervision
• Experience in hospital operations and managing large teams will be advantageous
• Service oriented and customer focused
• Able to work in a fast-paced environment and work with staff from all levels
• Good communication, interpersonal & presentation skills
• Possess a high level of adaptability and positive work attitude
• Intermediate to Advanced skills in Microsoft Excel

About Us

Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH), collectively known as JurongHealth Campus, are members of the National University Health System (NUHS).

We centre our culture and mission around our patients and design our processes to bring satisfaction to our patients and their caregivers. Our staff enjoy an open, collaborative and fun working atmosphere that enables each individual to perform and maximise potential. We take pride in treating our staff as one big JurongHealth Campus family, where everyone works together in a passionate and supportive environment.