Senior/Assistant Manager (Clinical Service Planning)

Ng Teng Fong General Hospital; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital form JurongHealth Campus, part of NUHS. The role reports to the Head of Clinical Operations and provides managerial support for clinical services, projects, and Specialist Outpatient services.

You will work with healthcare professionals, admin teams and external partners to coordinate operations and optimize resource use. Key responsibilities include planning and implementing clinical services, supporting budget planning,

Qualifications

• Experience in operations, healthcare, or administrative roles is preferred.
• Ability to plan and implement clinical services and programmes.
• Strong coordination and communication across teams and departments.

Responsibilities

• Clinical Service Planning & Implementation of services, coordinating across wards, theatres and clinics.
• Project and Programme Management with secretariat support and cross-functional collaboration.
• Monitoring and reporting of performance metrics and KPIs, ensuring timely submissions.
• Staff Leadership and Management: direct staff, drive engagement and continuous improvement.
• Other assignments as assigned by supervisor or HOD.

Skills

Coordination

Problem-solving

Communication

Education

Degree in any discipline

Job description

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team’s contributions and ensure that our staff are competitively rewarded and supported.

Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

Overview:

Reporting to the Head (Clinical Operations), this position is required to provide managerial support for the operations of clinical services, programme/ projects and Specialist Outpatient services. This role works closely with healthcare professionals, administrative teams, and external partners to coordinate operations, manage resources, and ensure seamless service delivery.

Job Responsibilities:

You will be responsible for the following:

Clinical Service Planning & Implementation of services

• Support Clinical HOD/DOS in planning and execution of clinical services across JurongHealth campus such as Ward, Operating Theatres and Specialist Outpatient Clinics facilities.
• Support clinician leads in coordinating across departments and multi-disciplinary teams to introduce, develop and implement clinical programmes and services.
• Involved and support in budgetary planning and implementation of departmental workplans
• Contribute to business development and community outreach

Project and Programme Management

• Provide support to the supervisors in design and implementation of projects and programs.
• Arrange working meetings and provide secretariat support for the multidisciplinary teams, both internal and external to the organization.
• Actively identify and implement continuous improvement initiatives to enhance processes, compliance, and operational outcomes
• Arrange working meetings and provide secretariat support for the multidisciplinary teams, both internal and external to the organization.
• Monitoring programmes/projects key performance indicators, timeline, etc to achieve the desired clinical, financial, resource and process outcomes.
• Identify and analyses issues promptly to the project managers and clinical leads when they fall below their targets.

Monitoring and reporting of performance

• Responsible for accurate and timely submission of monthly Reports
• Monitor, track, and report performance metrics accurately

Staff Leadership and Management

• Provide clear direction, set expectations, and ensure accountability among staff
• Drive staff engagement and cultivate a culture of continuous learning and improvement

Other assignments

• Any assignments or projects when assigned by the supervisor or HOD.

Requirements:

• Degree in any discipline
• Minimum 3 years relevant experience in operations, healthcare, or administrative roles preferred
• Strong coordination, problem-solving, and communication skills
• Ability to manage multiple tasks in a fast-paced environment and under tight timelines
• Project management capabilities and experience in cross teaming environment
• Good analytical and communication skills

About us:

Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH), collectively known as JurongHealth Campus, are members of the National University Health System (NUHS).

We centre our culture and mission around our patients and design our processes to bring satisfaction to our patients and their caregivers. Our staff enjoy an open, collaborative and fun working atmosphere that enables each individual to perform and maximise potential. We take pride in treating our staff as one big JurongHealth Campus family, where everyone works together in a passionate and supportive environment.

If you believe in our purpose of delivering “Incredible Care & Health, Together”, reach out to us today.