Senior Assistant Director, Operations Performance

Agency for Integrated Care (Singapore); Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Agency for Integrated Care (Singapore) seeks a senior strategic leader to head the Operations Performance team, overseeing Operational Performance Management, Data Analytics, Reporting, Process Optimisation and Fund Governance to enable effective implementation across Healthier SG, National Schemes and Primary Care Transformation.

You will drive performance oversight, stakeholder collaboration with MOH and internal teams, and ensure data-driven decision making, with 8–12 years in strategic

Qualifications

• At least 8–12 years of related work experiences in strategic planning, consultancy, data analytics, population health operations, or policy implementation, with at least 5 years in supervisory role.
• Demonstrate expertise in operational performance management & process optimization.
• Possess strong analytical, critical thinking & problem-solving skills, & the ability to manage multiple priorities.
• Ability to take perspective, & think two levels up (higher-order) & two-levels down (lower-order) in a given situation.
• Ability to create and maintain collaborative work relationship with internal and external stakeholders.
• Excellent written & verbal communication skills with good attention to details.

Responsibilities

• Provide strategic leadership & oversight in conceptualising, coordinating & optimizing the operational performance of Healthier SG, National Schemes & Primary Care Transformation, supporting seamless implementation of new policies, information, & systems.
• Track, gate-keep & review the progress of Healthier SG & Primary Care’s operational milestones/targets, key trends & provide regular operational reports/updates to MOH & AIC Senior Management.
• Lead in engagement and collaboration efforts with internal & external stakeholders for policy consultations, operational performance reviews, & optimisation of Standard Operating Procedures (SOPs) for operational readiness & to improve outcomes.
• Anticipate emerging population health trends, implementation risks & operational issues to support proactive contingency planning & intervention.
• Lead the team to collaborate with PHTD’s branches & PHD to sharpen problem framing & data use-cases, as well as to identify & establish cardinal mission parameters for operational sensemaking & deep-dive analyses, to inform/sharpen HHQ's policy & drive evidence-based decision making.
• Collaborate with the other departments to translate complex data into actionable insights, to support policy refinement & operational process optimisation.
• Review & analyse reports drafted by other departments to assess the impact & make recommendations on the way forward.
• Function as PHTD’s primary interface to CSID-ODT for all data requests, dashboard developments & ensure data accuracy for all responses to stakeholders.
• Function as PHTD’s primary interface to CSID-Ops Hub for all HSG-related queries from PQs, QSM & stakeholders.
• Lead in executing robust fund governance & administration processes, trend analysis & insights, identification of gaps & optimisation opportunities to ensure continuous strengthening of the programme performance y‑o‑y.
• Responsible for Primary Care Network 2.0 Audit scope, budget, reporting & submissions to PCC.

Skills

Strategic planning

Data analytics

Stakeholder management

Policy implementation

Leadership

Communication

Job description

You will lead the Operations Performance team by providing strategic leadership & oversight in Operational Performance Management, Data Analytics, Reporting, Process Optimisation & Fund Governance to enable effective implementation across Healthier SG, National Schemes & Primary Care Transformation.

1. Operational Performance Management

• Provide strategic leadership & oversight in conceptualising, coordinating & optimizing the operational performance of Healthier SG, National Schemes & Primary Care Transformation, supporting seamless implementation of new policies, information, & systems.
• Track, gate-keep & review the progress of Healthier SG & Primary Care’s operational milestones/targets, key trends & provide regular operational reports/updates to MOH & AIC Senior Management.
• Lead in engagement and collaboration efforts with internal & external stakeholders for policy consultations, operational performance reviews, & optimisation of Standard Operating Procedures (SOPs) for operational readiness & to improve outcomes.
• Anticipate emerging population health trends, implementation risks & operational issues to support proactive contingency planning & intervention.

Job description:

You will lead the Operations Performance team by providing strategic leadership & oversight in Operational Performance Management, Data Analytics, Reporting, Process Optimisation & Fund Governance to enable effective implementation across Healthier SG, National Schemes & Primary Care Transformation.

Key Roles & Responsibilities:

1. Operational Performance Management

• Provide strategic leadership & oversight in conceptualising, coordinating & optimizing the operational performance of Healthier SG, National Schemes & Primary Care Transformation, supporting seamless implementation of new policies, information, & systems.
• Track, gate-keep & review the progress of Healthier SG & Primary Care’s operational milestones/targets, key trends & provide regular operational reports/updates to MOH & AIC Senior Management.
• Lead in engagement and collaboration efforts with internal & external stakeholders for policy consultations, operational performance reviews, & optimisation of Standard Operating Procedures (SOPs) for operational readiness & to improve outcomes.
• Anticipate emerging population health trends, implementation risks & operational issues to support proactive contingency planning & intervention.

2. Data Analytics, Insights & Sense-making

• Lead the team to collaborate with PHTD’s branches & PHD to sharpen problem framing & data use-cases, as well as to identify & establish cardinal mission parameters for operational sensemaking & deep-dive analyses, to inform/sharpen HHQ's policy & drive evidence-based decision making.
• Collaborate with the other departments to translate complex data into actionable insights, to support policy refinement & operational process optimisation.
• Review & analyse reports drafted by other departments to assess the impact & make recommendations on the way forward.
• Function as PHTD’s primary interface to CSID-ODT for all data requests, dashboard developments & ensure data accuracy for all responses to stakeholders.
• Function as PHTD’s primary interface to CSID-Ops Hub for all HSG-related queries from PQs, QSM & stakeholders.

3. Strengthen Programme Performance, Fund Governance, Administration & Operational Oversight

• Lead in executing robust fund governance & administration processes, trend analysis & insights, identification of gaps & optimisation opportunities to ensure continuous strengthening of the programme performance y‑o‑y.
• Responsible for Primary Care Network 2.0 Audit scope, budget, reporting & submissions to PCC.

Job Requirements

• At least 8–12 years of related work experiences in strategic planning, consultancy, data analytics, population health operations, or policy implementation, with at least 5 years in supervisory role.
• Demonstrate expertise in operational performance management & process optimization.
• Possess strong analytical, critical thinking & problem-solving skills, & the ability to manage multiple priorities.
• Ability to take perspective, & think two levels up (higher-order) & two-levels down (lower-order) in a given situation.
• Ability to create and maintain collaborative work relationship with internal and external stakeholders.
• Excellent written & verbal communication skills with good attention to details.