Senior Application Lead

Singapore University of Social Sciences; Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

Singapore University of Social Sciences (SUSS) invites experienced IT professionals to lead and deliver major programmes in a dynamic, education-focused environment. You will oversee end-to-end project delivery, manage stakeholders, and ensure quality and governance.

In this role you will navigate complexity, optimise IT operations, coordinate with vendors, and mentor junior project managers while aligning with organisational goals and regulatory requirements.

Qualifications

• Degree in Information Technology, Computer Science, Computer Engineering, or a related discipline.
• At least 15 years of experience in the IT industry, including a minimum of 5 years in a hands-on technical role and 5 years in project management.
• Proven experience managing cross-functional and cross-departmental projects.
• Experience overseeing projects with budgets.
• Strong vendor management skills, including contract negotiation.
• Experience coaching and mentoring junior Project Managers.
• Strong understanding of IT technologies, architectures, methodologies, and industry best practices.
• Excellent business analysis and process improvement capabilities, with the ability to quickly understand business needs and translate them into technology solutions.
• Strong analytical skills with the ability to communicate complex technical and business requirements clearly to diverse stakeholders.
• Excellent stakeholder management, communication, and interpersonal skills, with experience engaging senior management, users, and external vendors.
• Self-motivated and able to work independently with minimal supervision.
• Proactive, highly organized, and able to manage multiple priorities effectively.
• Positive attitude, strong learning agility, and collaborative team player.

Responsibilities

• Accountable for the overall successful delivery of programmes and/or projects.
• Oversee end-to-end project delivery to ensure targets, timelines, and quality standards are met, including user requirement analysis, solution design, testing, and deployment.
• Develop and review project artefacts and deliverables to ensure compliance with organisational guidelines, policies, and quality standards.
• Manage procurement activities, including preparation and publication of tender specifications, evaluation of solutions and vendors, and contract management.
• Work closely with business users to gather requirements, build strong relationships, and ensure alignment of expectations.
• Liaise with vendors to ensure successful delivery of products and services in accordance with contractual agreements.
• Lead and manage project teams to optimise manpower resources while fostering a positive and collaborative team environment.
• Accountable for the overall delivery of application maintenance and support services, ensuring service levels and SLAs are consistently met.
• Oversee and/or provide application support, including incident resolution, service request fulfilment, troubleshooting, system maintenance, enhancements, and bug fixes.
• Develop, review, and maintain system documentation, artefacts, and deliverables to ensure compliance with SUSS standards, guidelines, and policies.
• Perform system and data analysis, including identifying and resolving issues in existing system logic, processes, and procedures, and implementing necessary improvements.
• Manage audit queries and ensure compliance with audit, security, and governance requirements.
• Build and maintain strong working relationships with business users, serving as a trusted technology partner.
• Collaborate closely with business stakeholders in annual IT planning activities, including project prioritisation, roadmap development, and enhancement planning.
• Manage vendor relationships and work closely with external partners to ensure the effective delivery of maintenance and support services in accordance with contractual obligations.

Skills

Project management

Stakeholder management

Vendor management

Business analysis

Risk management

Team leadership

Cross-functional collaboration

Education

Degree in Information Technology / Computer Science

Bachelor's degree in IT-related field

Job description

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

About the Job

We're looking for passionate individuals to lead exciting initiatives, collaborate with diverse stakeholders, and drive successful project delivery in a dynamic environment.

In this role, you will navigate complexity, manage risks, and deliver outcomes that support organisational goals. You'll also help enhance the reliability and performance of operational systems, improving overall user experience.

If you're proactive, detail-oriented, and excited to make a difference through technology, we'd love to hear from you.

What You Will Be Doing

Key Responsibilities:

Project Management

• Accountable for the overall successful delivery of programmes and/or projects.
• Oversee end-to-end project delivery to ensure targets, timelines, and quality standards are met, including user requirement analysis, solution design, testing, and deployment.
• Develop and review project artefacts and deliverables to ensure compliance with organisational guidelines, policies, and quality standards.
• Manage procurement activities, including preparation and publication of tender specifications, evaluation of solutions and vendors, and contract management.
• Work closely with business users to gather requirements, build strong relationships, and ensure alignment of expectations.
• Liaise with vendors to ensure successful delivery of products and services in accordance with contractual agreements.
• Lead and manage project teams to optimise manpower resources while fostering a positive and collaborative team environment.

Operational Assurance

• Accountable for the overall delivery of application maintenance and support services, ensuring service levels and SLAs are consistently met.
• Oversee and/or provide application support, including incident resolution, service request fulfilment, troubleshooting, system maintenance, enhancements, and bug fixes.
• Develop, review, and maintain system documentation, artefacts, and deliverables to ensure compliance with SUSS standards, guidelines, and policies.
• Perform system and data analysis, including identifying and resolving issues in existing system logic, processes, and procedures, and implementing necessary improvements.
• Manage audit queries and ensure compliance with audit, security, and governance requirements.
• Build and maintain strong working relationships with business users, serving as a trusted technology partner.
• Collaborate closely with business stakeholders in annual IT planning activities, including project prioritisation, roadmap development, and enhancement planning.
• Manage vendor relationships and work closely with external partners to ensure the effective delivery of maintenance and support services in accordance with contractual obligations.

Job Requirements

• Degree in Information Technology, Computer Science, Computer Engineering, or a related discipline.
• At least 15 years of experience in the IT industry, including a minimum of 5 years in a hands-on technical role and 5 years in project management.
• Proven experience managing cross-functional and cross-departmental projects.
• Experience overseeing projects with budgets.
• Strong vendor management skills, including contract negotiation.
• Experience coaching and mentoring junior Project Managers.
• Strong understanding of IT technologies, architectures, methodologies, and industry best practices.
• Excellent business analysis and process improvement capabilities, with the ability to quickly understand business needs and translate them into technology solutions.
• Strong analytical skills with the ability to communicate complex technical and business requirements clearly to diverse stakeholders.
• Excellent stakeholder management, communication, and interpersonal skills, with experience engaging senior management, users, and external vendors.
• Self-motivated and able to work independently with minimal supervision.
• Proactive, highly organized, and able to manage multiple priorities effectively.
• Positive attitude, strong learning agility, and collaborative team player.