Senior Analytics & Reporting Lead, Digital Product Insights
DHL Group
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Job summary
DHL Express in Singapore is seeking a Manager, Reporting & Business Analytics to own the delivery, accuracy, and relevance of reporting across the DCS digital product portfolio. You will be the subject-matter expert for metrics and data sources, coordinating with IT to ensure dashboards are accurate and timely.
You will monitor health and customer experience using Adobe Analytics and Medallia, define KPI definitions, and partner with Product Owners, BI, and IT to stitch data into a Data Lake for
Qualifications
- 6+ years of experience in reporting, digital/product analytics, BI, or a related field.
- Proficient with Adobe Analytics and digital customer journey analysis.
- Hands-on experience building dashboards in Power BI/Tableau.
- Experience with AI-enabled analytics tools is preferred.
- Strong written and spoken English; ability to influence stakeholders.
Responsibilities
- Develop, maintain, and refresh dashboards and analytics assets.
- Define KPI definitions, data lineage, and calculation logic.
- Monitor health and customer friction using analytics and feedback tools.
- Coordinate data ingestion to the Data Lake with BI/IT.
- Communicate insights to stakeholders on a regular cadence.
- Apply AI tools to accelerate reporting and insight generation.
Skills
Education
Tools
Job description
DHL Express in Singapore is seeking a Manager, Reporting & Business Analytics to own the delivery, accuracy, and relevance of reporting across the DCS digital product portfolio. You will be the subject-matter expert for metrics and data sources, coordinating with IT to ensure dashboards are accurate and timely.
You will monitor health and customer experience using Adobe Analytics and Medallia, define KPI definitions, and partner with Product Owners, BI, and IT to stitch data into a Data Lake for
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