Manager, Reporting & Analytics – Digital Products

Deutsche Post; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

DHL Express in Singapore seeks a Manager of Reporting & Analytics to own end-to-end analytics delivery across the DCS digital product portfolio. You will define KPI standards, coordinate with IT and BI teams, and ensure data accuracy for actionable customer insights.

You will monitor customer journeys with Adobe Analytics and Medallia, build dashboards in Power BI/Tableau, and drive data integration with the Data Lake for an end-to-end view of behavior. Strong English communication is essential.

Qualifications

• University degree in Business, Analytics, Data Science, Computer Science, Marketing, or related field.
• Professional certification in analytics, data, or project management is an advantage.
• Minimum 6 years of experience in reporting, digital/product analytics, BI, or related field.
• Experience with Adobe Analytics and digital customer journey analysis.
• Experience with session-replay and Voice of Customer platforms (e.g., Medallia, Decibel, FullStory, Amplitude).
• Hands-on proficiency building dashboards and reports in BI tools like Power BI/Tableau including data modelling.

Responsibilities

• Develop, maintain, and refresh reporting dashboards and analytics assets with requirements and acceptance criteria.
• Manage reporting lifecycle end-to-end from definitions through deployment and adoption.
• Ensure dashboards stay accurate, timely, and aligned with stakeholder needs.
• Define KPI definitions, data sources, and data lineage with Product Owners and IT.
• Monitor health and customer experience using instrumentation (Adobe Analytics, Medallia).
• Stitch data from Data Lake and cross-product data for end-to-end customer view.
• Compile insights and communicate findings to stakeholders on a regular cadence.
• Explore AI-enabled analytics to speed up reporting and insight generation.

Skills

Adobe Analytics

Power BI

Tableau

Data governance

AI analytics

English communication

Education

University degree in Business/Analytics/Data Science/CS

Tools

Adobe Analytics

Medallia Decibel

Medallia Voice of Customer

Power BI

Tableau

Job description

DHL Express in Singapore seeks a Manager of Reporting & Analytics to own end-to-end analytics delivery across the DCS digital product portfolio. You will define KPI standards, coordinate with IT and BI teams, and ensure data accuracy for actionable customer insights.

You will monitor customer journeys with Adobe Analytics and Medallia, build dashboards in Power BI/Tableau, and drive data integration with the Data Lake for an end-to-end view of behavior. Strong English communication is essential.