Senior Analyst, Logistics

Coach Operations Singapore Pte. Ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Tapestry is seeking a Senior Analyst, Logistics & Fulfillment to optimize transportation, fulfillment center operations, and supply chain execution across Southeast Asia and Oceania.

You will partner with logistics providers and internal stakeholders to ensure on-time delivery, accurate inventory, cost control, and strong service performance, using data analytics and AI-driven insights to drive improvements.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business, Analytics
• 3+ years of experience in logistics, fulfillment, warehouse operations, or supply chain management
• Experience managing warehouse operators and 3PLs preferred
• Experience in fashion, retail, consumer goods, or e-commerce environments is a plus
• Strong analytical, problem-solving, communication, and stakeholder management skills
• Advanced proficiency in Excel and data analysis tools
• Proven ability to translate data into actionable recommendations

Responsibilities

• Monitor inbound, outbound, inventory, returns, productivity, quality, and service KPIs.
• Drive logistics partners to investigate service gaps and implement corrective actions.
• Provide early visibility of operational, capacity, cost, compliance, and business continuity risks.
• Analyze transportation, fulfillment, inventory, service, and cost performance.
• Transform operational data into actionable insights and identify trends and improvement opportunities.
• Leverage AI and analytics tools to accelerate analysis, reporting and decision‑making.
• Track forecast accuracy and support peak season planning.
• Validate warehouse, transportation, and logistics charges against rates and docs.
• Analyze cost drivers and identify optimization opportunities.
• Analyze end‑to‑end processes and support automation and projects.
• Prepare performance reviews and scorecards for stakeholders.

Skills

Analytical thinking

Excel

AI tools

Data-driven decisions

Stakeholder management

Problem solving

Communication

Education

Bachelor’s degree in Supply Chain, Logistics, Business, Analytics

Tools

Power BI

Microsoft Copilot

S4 SAP

Job description

Explore the possibilities across our global house of brands. Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story. At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Primary Purpose

The Senior Analyst, Logistics & Fulfillment is responsible for supporting transportation, fulfillment center operations, and supply chain execution across Southeast Asia and Oceania. This role partners closely with internal stakeholders, logistics providers, carriers, and fulfillment centers to ensure the efficient movement of goods, strong service performance, inventory accuracy, and cost optimization. The position plays a key role in driving operational excellence through data analysis, AI-enabled insights, performance management, process improvement initiatives, and cross-functional collaboration. The individual is expected to leverage data, automation, and emerging technologies to improve business outcomes and decision-making. The successful individual will leverage their proficiency to...

Operational Performance & Control

• Monitor inbound, outbound, inventory, returns, productivity, quality, and service KPIs.
• Drive logistics partners to investigate service gaps, identify root causes, and implement corrective actions.
• Provide early visibility of operational, capacity, cost, compliance, and business continuity risks.

Data Analytics & AI-Driven Insights

• Analyze transportation, fulfillment, inventory, service, and cost performance using logistics provider and internal data.
• Transform operational data into actionable insights, identifying trends, risks, root causes, and improvement opportunities.
• Leverage AI and analytics tools to accelerate analysis, improve reporting efficiency, and support decision‑making.
• Challenge data quality, reporting assumptions, and KPI methodologies to ensure accurate and meaningful performance measurement.
• Partner with logistics providers to enhance dashboards, reporting, and end‑to‑end supply chain visibility.
• Present clear, fact‑based insights and recommendations to management.

Forecasting & Capacity Planning

• Track forecast accuracy by comparing demand, actual volumes, and available capacity.
• Support peak season planning across labor, space, and throughput requirements.
• Identify potential constraints and recommend mitigation actions.

Cost & Billing Governance

• Validate warehouse, transportation, customs, and logistics charges against agreed rates and supporting documentation.
• Support accruals, cost reconciliation, invoice dispute resolution, and billing controls.
• Analyze cost drivers and identify optimization opportunities.

Continuous Improvement & Project Support

• Analyze end‑to‑end processes and recommend practical improvements.
• Support automation, systems enhancements, SOP development, and logistics projects.
• Track project milestones, risks, actions, and business benefits.

Stakeholder & Vendor Management

• Prepare operational reviews and performance scorecards for internal and external stakeholders.
• Coordinate issue resolution and follow‑up with logistics partners and cross‑functional teams.
• Communicate risks, insights, and required actions in a timely and effective manner.

Technical Skills

• Strong analytical capability with the ability to interpret large operational datasets and translate findings into business recommendations.
• Advanced proficiency in Microsoft Excel, Power BI, and data visualization tools.
• Proficiency in leveraging AI-powered tools, including Microsoft Copilot and approved business AI solutions, to perform data analysis, identify trends, generate insights, and improve productivity.
• Ability to formulate effective prompts and utilize AI tools to accelerate root cause analysis, business reporting, process improvement, and decision support.
• Understanding of transportation, warehousing, inventory management, and supply chain performance metrics.

Business Skills

• Ability to transform operational metrics into executive‑level insights and recommendations.
• Strong storytelling skills with data, enabling stakeholders to understand business impacts rather than simply reviewing KPI results.
• Ability to influence logistics partners through fact‑based analysis and performance discussions.

Requirements

• Bachelor’s degree in Supply Chain, Logistics, Business, Analytics, or a related discipline.
• Minimum 3 years of experience in logistics, fulfillment, warehouse operations, or supply chain management.
• Experience managing warehouse operators and third‑party logistics providers (3PLs) preferred.
• Experience in fashion, retail, consumer goods, or e‑commerce environments preferred; luxury or premium retail experience is an advantage.
• Strong analytical, problem‑solving, communication, and stakeholder management skills.
• Advanced proficiency in Microsoft Excel and data analysis tools.
• Demonstrated ability to leverage AI‑powered tools (e.g., Microsoft Copilot) to analyze data, generate insights, and improve decision‑making.
• Proven ability to translate operational data into actionable recommendations and drive improvement through fact‑based analysis.
• S4 SAP related general accounting and direct & indirect tax knowledge is a plus.

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self‑disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

At Tapestry, we bring together the iconic brands of Coach and Kate Spade New York—uniting bold ideas, diverse voices, and boundless creativity to stretch what’s possible. Driven by dreamers and makers, we turn passion into progress. By embracing differences and pushing boundaries, we create with purpose, uplift one another, and shape a more inclusive, sustainable future—together.

Our Brands Spark Personal and Emotional Connections Our brands go beyond products—they inspire confidence, encourage self‑expression, and build lasting emotional connections with consumers. Through constant innovation and deep customer insight, we anticipate where shoppers are headed and adapt to meet them with personalized, seamless experiences. Our digitally powered, unified shopping journey allows our brands to become part of people’s lives—meeting them when, where, and how they choose to shop.