Senior Analyst, Information System Management l Corporate

FTI Consulting, Inc.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

FTI Consulting, Inc. is seeking a Senior Analyst in Singapore to bridge IT and business users, providing end-user support for TM1, Datamart, and Unit4 ERP. You will manage incidents, analyze data with SQL, and translate business needs into technical solutions.

You will own TM1 administration, work on enhancements, and collaborate with cross-functional teams to improve reporting and processes while expanding your knowledge of IT and business operations.

Qualifications

• Bachelor’s degree in Information Technology, Business Analytics, or a related field.
• Strong SQL experience and data analysis skills.
• Experience supporting TM1, Datamart, and Unit4 ERP systems.
• Ability to translate business needs into technical requirements.
• Experience with ServiceNow for end-user support and incident management.
• Demonstrated problem-solving and root-cause analysis abilities.

Responsibilities

• Be a trusted technology partner by managing and resolving support requests for TM1, Datamart, and Unit4 ERP via ServiceNow.
• Own day-to-day administration, maintenance, and support of the TM1 environment.
• Investigate and solve complex issues across financial systems, addressing root causes.
• Use SQL to investigate data, troubleshoot, and validate reporting and system results.
• Translate business needs into technical solutions by engaging non-technical users.
• Contribute to TM1 projects to improve functionality and user experience.
• Develop deep knowledge of technology and business to explain issues clearly.

Skills

SQL

TM1

Datamart

Unit4 ERP

ServiceNow

Data analysis

Stakeholder comms

Education

Bachelor’s degree in IT or related field

Tools

TM1 admin tools

Datamart tools

Unit4 ERP admin

Job description

Who We Are

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

About the Role

The Information Technology Group (ITG) is a collection of people, processes and technology investments that are designed to achieve the business goals of FTI Consulting. The Senior Analyst serves as a bridge between the IT organization and business users, combining strong technical and analytical skills with the ability to understand business needs and communicate effectively with non-technical stakeholders. The Senior Analyst will provide end user support to FTI’s financial systems as well as support projects assigned to include integrations/acquisitions. The Senior Analyst will also be responsible for the assessment, identification, and functional definition of requirements / solutions to meet FTI’s business needs.

What You’ll Do

• Be a trusted technology partner to business users by managing and resolving support requests for TM1, Datamart, and Unit4 ERP through ServiceNow (SNOW)


• Own the day-to-day administration, maintenance, and support of the TM1 environment, ensuring the system remains reliable, accurate, and aligned with business needs.


• Investigate and solve complex issues across financial systems, going beyond the immediate issue to understand and address the root cause.


• Use SQL to investigate data and troubleshoot problems, including identifying anomalies, resolving interface errors, and validating reporting and system results.


• Translate business needs into technical solutions by working directly with non-technical users to understand their challenges, gather requirements, and determine solutions.


• Contribute to TM1 projects and enhancements, helping improve system functionality, business processes, reporting, and the overall user experience.


• Build deep knowledge of both the technology and the business, becoming a go-to resource who can explain technical issues clearly and help users navigate complex problems.

How You’ll Grow

ITG uses an "IT Service Portfolio" approach to align with business priorities, and to articulate and communicate the diversification of IT investments for the business. FTI Consulting leverages the Information Technology Group (ITG) to accomplish the following goals: Improve Practitioner Productivity and grow the business with IT, Reduce Risks with IT in the business, and manage a balanced set of IT investments that meet business objectives. We encourage our employees to become "Super Users" of all our services, take advantage of multiple opportunities to work with colleagues on the wide array of cross functional to inter department projects, and self-improve through professional development.

What You Will Need to Succeed

Basic Qualifications

• General background in IT, Finance, Economics or Tax


• Resolves complex issues utilizing technology


• Brings wide-ranging technical experience


• May have SME skills in one or more software products


• Solves complex issues where in-depth evaluation of many variable factors


• Exercises technical judgement in the selection of methods, techniques, and criteria for obtaining results


• Performs with general supervision with oversight for judgment, adequacy, and accuracy


• Strong analytical and critical-thinking skills with the ability to work through complex problems.


• Strong problem-solving skills and demonstrated ability to identify root causes.


• Strong SQL experience, including the ability to query and analyze data across multiple tables and data sources.


• Experience using SQL to investigate anomalies, discrepancies, and unexpected results in reporting.


• Strong attention to detail and commitment to data accuracy.


• Ability to communicate technical findings clearly to both technical and non-technical stakeholders.


• Experience working independently while effectively collaborating with cross-functional teams.


• Strong organizational skills and ability to manage multiple priorities.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Business Analytics, or a related field


• Experience with planning, analytics, and reporting applications


• Experience supporting ERP systems and related business applications


• Experience with data validation, reconciliation, and data quality processes


• Demonstrated ability to troubleshoot and resolve technical and data-related issues


• Strong analytical and problem-solving skills across moderately complex and diverse challenges


• Sound judgment in selecting appropriate tools and techniques to resolve issues


• Ability to work independently with limited day-to-day direction

#LI-MN1

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.