Product Solutions Consultant, gTech Ads CX (Fixed-Term Contract)

Google; Singapore; On-site; SGD 90,000 - 150,000; Part time

Job summary

Google Singapore is seeking a Product Solutions Consultant for gTech Ads CX on a 9-month fixed-term contract. You will bring deep product knowledge and manage end-to-end customer solutioning, supporting advertisers and partners across Google's Ads stack.

The role emphasizes troubleshooting, data-driven analytics, and collaboration with Sales, Product, and Engineering teams to improve customer journeys and deliver scalable solutions.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in technical product management, cloud support, quality engineering, or SRE.
• Experience in technical troubleshooting or customer support within a technology organization.
• Experience using Google Ads or other online advertising platforms and ad tech solutions.
• Customer-facing experience translating technical concepts to non-technical audiences.
• Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.

Responsibilities

• Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving complex issues with Google's advertisers, Sales teams, agencies, and partners.
• Learn Ads products and apply deep product expertise to solve complex technical customer issues and escalations.
• Develop tools and automation for diagnostics, data fixes, and debugging, independently or with Product Engineering teams.
• Partner with Sales and cross-functional teams to improve customer journey and product feature offerings by providing feedback to Product Management, Engineering, and Business Solutions.
• Analyze data to solve issues at root cause, liaise with stakeholders on escalations, and drive a collaborative team culture globally.

Skills

5 years experience

Technical troubleshooting

Customer support

Customer empathy

Analytics & dashboards

Cross-functional collaboration

Education

Bachelor’s degree or equivalent practical experience

Tools

Google Ads

Job description

Product Solutions Consultant, gTech Ads CX (Fixed-Term Contract)

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

This is a 9-month fixed-term contract.

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience working in technical product management, cloud support, quality engineering, or Site Reliability Engineering (SRE).
• Experience in technical troubleshooting or customer support within a technology organization.

Preferred qualifications:

• Experience using Google Ads or other online advertising platforms and ad tech solutions.
• Experience in technical troubleshooting or customer support in a tech organization. Customer-facing experience translating technical concepts and solutions to non-technical and executive audiences.
• Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
• Customer-first and empathetic mindset, with a proven ability to own end-to-end customer solutions.
• Ability to work well in a dynamic environment, solve problems, and think critically.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

gTech Ads Customer Experience (CX) is a customer-centric, solution-generating team helping advertisers and sales teams make the most of our products (e.g., Search, Apps, Video, DV3, Policy, Billing).

As a Solutions Consultant, you will have deep product knowledge, provide high-quality customer experience, and 'own' end-to-end customer solutioning. You will manage troubleshooting, use analytical and problem-solving skills to proactively detect and resolve issues, and liaise with internal/external stakeholders to communicate on customer escalations, high-priority events, and scaled proactive efforts.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving complex issues with Google's advertisers, Sales teams, agencies, and partners.
• Learn Ads products like Display and Demand Gen. Apply deep product expertise solving complex technical customer issues and escalations, and carry out strategic projects.
• Develop tools and automation for better diagnostics, data fixes, and debugging, either independently or in partnership with Product Engineering teams.
• Partner with Sales and cross-functional teams to own and continuously improve customer journey and product feature offerings by providing partner feedback to Product Management, Engineering, and Business Solutions.
• Analyze data and insights to solve issues at the root cause, liaise with stakeholders on escalations, high-priority events and scaled proactive efforts, and drive collaborative team culture and mentorship globally.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

What can I earn as a Solutions Consultant