Security & CCTV Technical Lead - Installations & Client Care

PVH (Tommy Hilfiger/Calvin Klein); Singapore; On-site; SGD 71,089 - 85,150; Full time

Job summary

PVH (Tommy Hilfiger/Calvin Klein) Singapore invites a Lead Technical Manager to oversee installation, testing, commissioning and programming of security equipment, ensuring adherence to required standards.

You will lead a service team, manage maintenance workflows, and act as the frontline liaison with clients to ensure satisfaction and timely delivery of projects. This role requires strong leadership, technical proficiency, and a focus on continuous improvement.

Qualifications

• Minimum 6 years related experience.
• Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents.
• Experience in the Security and CCTV industry and exposure to products and operations will be an added advantage.

Responsibilities

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
• Possess a knowledge base of each client's business, organization and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Must be a team player.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks.
• Enhance current documentation of all infrastructure components and operation processes.
• Track and identify the new opportunities to improve our methodology and training offerings.
• Build technical relationship with prospects or existing/new customers.
• Sets targets, implements guidelines, and assists with any issues the team member may have.
• Communicates effective with clients to identify needs and evaluate alternative technical solutions and strategies.
• Handle customer complains.
• Participate in all programs and enforces all policies relating to performance evaluations and career development planning.
• All other duties as assigned by management.

Skills

Team leadership

Client communication

Service delivery

Education

Electrical/Mechanical Engineering or Computer Science degree

Job description

PVH (Tommy Hilfiger/Calvin Klein) Singapore invites a Lead Technical Manager to oversee installation, testing, commissioning and programming of security equipment, ensuring adherence to required standards.

You will lead a service team, manage maintenance workflows, and act as the frontline liaison with clients to ensure satisfaction and timely delivery of projects. This role requires strong leadership, technical proficiency, and a focus on continuous improvement.