SEA Operations Lead — Client Services & Facilities

Herbert Smith Freehills; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Herbert Smith Freehills Kramer is seeking an experienced Operations Manager for Southeast Asia to lead office operations across Singapore, Bangkok, and Jakarta. Reporting to the Operations Director, you will ensure efficient delivery of client services, facilities management, and legal support, while driving AI-enabled efficiency and staff engagement. A strategic, commercially-minded leader with 10+ years in office management will excel in this role.

Qualifications

• 10+ years’ experience in office management or operations roles.
• Experience in a professional services firm is preferred.
• Strong people management and team leadership skills.
• Ability to drive strategic change and leverage AI/emerging technologies.

Responsibilities

• Lead operational excellence for Singapore, Bangkok and Jakarta offices.
• Oversee client services, facilities management, and document services.
• Manage the Southeast Asia Legal Support function and workloads.
• Collaborate with partners to enhance service quality and efficiency.

Skills

People management

Client service

Strategic planning

AI adoption

Communication

Education

Bachelor degree in Business Administration or related field

Job description

Herbert Smith Freehills Kramer is seeking an experienced Operations Manager for Southeast Asia to lead office operations across Singapore, Bangkok, and Jakarta. Reporting to the Operations Director, you will ensure efficient delivery of client services, facilities management, and legal support, while driving AI-enabled efficiency and staff engagement. A strategic, commercially-minded leader with 10+ years in office management will excel in this role.