SEA E-commerce Content Storyteller & Operations Lead

EPOS; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

EPOS is seeking a Content Operation Specialist to transform product features into customer-focused narratives for SEA markets. You’ll bridge technical language and engaging e-commerce storytelling using FAB, across Malaysia and Singapore.

You will collaborate with designers and agencies, lead video projects, and optimize product listings for Shopee, Lazada, and TikTok Shop, while shaping content strategy and ensuring brand consistency.

Qualifications

• 3-5 years in content operations or ecommerce content.
• Ability to translate features into customer benefits using FAB.
• Strong aesthetic judgment and visual sensibility.
• Experience managing video production with external agencies.
• Excellent communication and briefing skills.
• Hands-on experience with e-commerce platforms (Shopee, Lazada, TikTok Shop) in Malaysia/Singapore.

Responsibilities

• Transform product features into customer benefits using FAB for ecommerce platforms, marketing channels, and social media.
• Develop content strategies using images, videos, and multimedia to showcase product features and brand value.
• Lead video content projects from concept to completion with external agencies and production partners.
• Create persuasive product listings and promotional content for Shopee, Lazada, TikTok Shop, and official platforms.
• Collaborate with Marketing, Product, and Sales teams to align content strategy with business goals.
• Analyse content performance metrics to refine content strategy.

Skills

Content strategy

Storytelling

Visual storytelling

Communication

Video management

Job description

EPOS is seeking a Content Operation Specialist to transform product features into customer-focused narratives for SEA markets. You’ll bridge technical language and engaging e-commerce storytelling using FAB, across Malaysia and Singapore.

You will collaborate with designers and agencies, lead video projects, and optimize product listings for Shopee, Lazada, and TikTok Shop, while shaping content strategy and ensuring brand consistency.