Satair - Head of Warehouse Operation (FHS)

Airbus Services Asia Pacific Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading aerospace company is seeking a Head of Warehouse Operations in Singapore. The successful candidate will manage a team to ensure efficient execution of warehouse operations, with a focus on maintaining customer satisfaction and operational excellence. Candidates should possess a diploma and a minimum of 8-10 years of experience in warehouse management, alongside strong knowledge of supply chain processes and systems like SAP R/3. This position offers a permanent contract and a professional environment within a diverse workforce.

Qualifications

• Minimum Diploma with 8-10 years of relevant experience in warehouse and/or distribution environment including people management.
• Strong knowledge in supply chain management and warehouse operations.
• Good knowledge about IT systems and process governance.

Responsibilities

• Lead warehouse operations and manage team performance.
• Ensure high levels of customer satisfaction in operational execution.
• Conduct recruitment and performance reviews.

Skills

Warehouse management

Supply chain management

Customer service

Business acumen

Communication

Education

Diploma

Tools

SAP R/3

Job description

Job Description:

Job Objectives

As the Head of Warehouse Operations (FHS), you are the owner of the internal business unit’s warehouse operations managing team and ensuring well execution of the day to day operations. You will lead a sizable team of warehouse associates to meet performance targets within warehouse operations to meet customer expectations.

Job Responsibilities

• To plan and delegate team priorities, motivate and set clear targets, and demonstrate the robustness of their performance with designated KPIs
• Making recruitment decision, conduct regular performance review and giving feedback to employees
• Achieve high levels of internal/external customer satisfaction through excellence in operational execution
• Ensure efficient operations and monitoring of Warehouse function including the accurate goods receipts, putaway, inventory status, picking, packaging and dispatch of goods to meet customer requirements
• Communicate job expectations and coach employees
• Determine staffing levels and assign workload
• Interface with internal stakeholders to answer questions or solve problems
• Document necessary information and utilize reports to project warehouse status
• Identify areas of improvement and establish innovative or adjust existing work procedures and practices
• Manage relation and coordination with all internal and external stakeholders to boost and smooth the operation
• Check updating and analyzing customer and vendor claims to identify issues and optimize the process
• Hold regular safety training meetings to ensure safety measures are met and team members have a safe work environment
• Adapt to growth and changes to our business as needed

Secondary Responsibilities

• Prepare to lead projects designed to evolve our business model
• Interface with internal stakeholders to answer questions or solve problems
• Document necessary information and utilize reports to project warehouse status
• Identify areas of improvement and establish innovative or adjust existing work procedures and practices
• Manage relation and coordination with all internal and external stakeholders to boost and smooth the operation
• Check updating and analyzing customer and vendor claims to identify issues and optimize the process
• Adapt to growth and changes to our business as needed
• To work in backup capacity mode with other team leads within warehouse functions and deputize HO ASOMx in meetings where necessary
• Participate in all internal and external audits
• To ensure the personal and professional development of team members through relevant training in cooperation with HR
• Ensure team members are aware and perform in accordance to procedures in Company Management System

Job Requirements

• Minimum Diploma with 8-10 years of relevant experience in warehouse and/or distribution environment including people management
• Strong knowledge in supply chain management and warehouse operations
• Strong knowledge about the aerospace aftermarket, customer services and after sales operations in the aviation industry
• Good knowledge of SAP R/3
• Good knowledge about IT systems, process governance and quality management, ideally in the aviation context
• Working knowledge of English, both orally and in writing
• Strong business acumen

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Satair Pte Ltd

Contract Type: Permanent

Experience Level: Professional

Job Family: Leadership

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all.