SAP SuccessFactors Support Contractor

MINDCHAMPS PRESCHOOL SINGAPORE PTE. LIMITED; Singapore; On-site; SGD 100,000 - 145,000; Full time

Job summary

MindChamps Preschool Singapore Pte. Limited is seeking an experienced freelance contractor to provide technical and functional support for our SAP SuccessFactors system, ensuring smooth HR operations.

You will troubleshoot issues, configure modules, run reports, and guide HR users, with a focus on reliability, data integrity, and user-friendly processes.

Qualifications

• Hands-on experience supporting and administering SAP SuccessFactors.
• Strong functional and configuration knowledge of SAP SuccessFactors modules, especially Employee Central.
• Ability to troubleshoot SAP SuccessFactors system issues independently.
• Experience in system configuration, business rules, workflows, imports/exports, and reporting.
• Analytical, problem-solving, and communication skills.
• Able to work independently with minimal supervision and manage priorities.

Responsibilities

• Serve as the primary contact for SAP SuccessFactors system support and issue resolution.
• Troubleshoot and resolve functional and system-related issues across modules.
• Administer SAP SuccessFactors: configuration, roles, permissions, workflows, and settings.
• Investigate and resolve errors, integrations, workflow failures, and data discrepancies.
• Perform root cause analysis and implement sustainable solutions.
• Manage data uploads, imports, exports, and mass updates with data integrity.
• Configure and maintain system changes per business requirements.
• Support testing, release management, and new functionalities.
• Develop reports, dashboards, and data extracts for HR operations.
• Provide guidance and training to HR users on system functionality.
• Maintain system documentation and knowledge articles.
• Monitor system performance and recommend improvements.

Skills

SAP SuccessFactors

System administration

Troubleshooting

Reporting

Data management

Communication

Independent work

Job description

Role Summary

We are seeking an experienced freelance contractor to provide technical and functional support for our SAP SuccessFactors system. The contractor will be responsible for independently troubleshooting, diagnosing, and resolving system issues, ensuring the smooth operation of the HR system while providing timely support to HR users.

Key Responsibilities

• Serve as the primary point of contact for SAP SuccessFactors system support and issue resolution.
• Independently troubleshoot, diagnose, and resolve functional and system-related issues across SAP SuccessFactors modules.
• Administer and maintain SAP SuccessFactors, including system configuration, user roles and permissions, workflows, business rules, and system settings.
• Investigate and resolve system errors, integration issues, workflow failures, and data discrepancies.
• Perform root cause analysis and implement sustainable solutions to prevent recurring issues.
• Manage data uploads, imports, exports, and mass updates while ensuring data accuracy and integrity.
• Configure and maintain system changes in accordance with business requirements.
• Support system enhancements, testing (UAT), and release management for new functionalities.
• Develop and maintain reports, dashboards, and data extracts to support HR operations.
• Provide guidance and training to HR users on system functionality and best practices.
• Maintain system documentation, standard operating procedures, and knowledge articles.
• Monitor system performance and recommend continuous improvements to optimise efficiency and user experience.

Requirements

• Proven hands-on experience supporting and administering SAP SuccessFactors.
• Strong functional and configuration knowledge of SAP SuccessFactors modules, particularly Employee Central (experience with other modules is an advantage).
• Demonstrated ability to independently troubleshoot and resolve SAP SuccessFactors system issues without relying on vendor support.
• Experience in system configuration, business rules, workflows, role-based permissions, imports/exports, and reporting.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication skills and the ability to work effectively with HR stakeholders.
• Able to work independently with minimal supervision and manage priorities effectively