SAP KEY USER/SUPERUSER

CICOR ASIA PTE. LTD.; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

CICOR ASIA PTE. LTD. in Singapore seeks a seasoned SAP Key User to bridge business needs with SAP/IT, ensuring reliable SAP-enabled processes and strong user support.

You will drive improvements across manufacturing, supply chain, and finance, while coordinating with regional teams and external partners. The role emphasizes process ownership, change management, and effective training to sustain SAP excellence within region Asia.

Qualifications

• Requires 3+ years of SAP experience in a business environment.
• Diploma or Bachelor’s Degree in Business, Finance, Supply Chain, Manufacturing, Engineering, IT, or related discipline.
• Experience as an SAP Key User/SME or similar role.
• Experience in SAP support, UAT, process improvement, documentation, or SAP projects.
• Manufacturing industry experience preferred.

Responsibilities

• Act as regional SAP Key User/SME for Manufacturing, Supply Chain, Operations and Finance.
• Support daily SAP operations, resolve user issues, and coordinate with SAP/IT teams and external consultants.
• Promote SAP best practices, standardized processes, and efficient transaction processing.
• Monitor SAP support tickets through closure.
• Translate business requirements into functional specs for SAP enhancements and system changes.
• Work with process owners, IT and stakeholders to assess and implement improvements.
• Represent business users in SAP projects, upgrades, and improvement initiatives.
• Prepare, execute and coordinate testing (functional, integration, regression, UAT).
• Validate changes meet business requirements and support go-live and stabilization activities.
• Provide training and develop documentation for SAP users.
• Support data quality, access reviews, and compliance with controls.

Skills

SAP knowledge

UAT testing

Documentation

Change management

Analytical skills

Stakeholder management

Training skills

Independent work

Education

Diploma or Bachelor’s degree

Tools

SAP FI/CO

SAP MM

SAP SD

SAP PP

SAP QM

SAP WM/EWM

SAP HR/HCM

Job description

Job Purpose

The SAP Key User acts as the primary interface between business users and the central SAP/IT organization. The role supports reliable and efficient SAP-enabled business processes, provides user support, drives continuous improvement, and represents business requirements in SAP-related initiatives and projects.

Primary focus in : Supply Chain, Manufacturing Operations and process topics

Secondary focus in: Finance topics

Supports Region: Asia

Key Responsibilities

SAP Business Support & Process Ownership

• Serve as the regional SAP Key User/SME for functional areas (Manufacturing, Supply Chain, Operations and Finance).
• Support daily SAP operations, resolve user issues, and coordinate solutions with SAP/IT teams and external consultants.
• Promote SAP best practices, standardized processes, and efficient transaction processing.
• Monitor and follow up on SAP support tickets through closure.

Business Process Improvement

• Identify opportunities to improve, simplify, standardize, and automate business processes through SAP.
• Translate business requirements into clear functional specifications for SAP enhancements and system changes.
• Work closely with business process owners, IT, and key stakeholders to assess and implement improvements.
• Evaluate the impact of SAP changes on business processes, controls, and users.

SAP Projects, Testing & Change Management

• Represent business users and their requirements in SAP-related projects, upgrades, and improvement initiatives.
• Prepare, execute, and coordinate functional, integration, regression, and user acceptance testing (UAT).
• Validate that system changes meet business requirements and support go-live and stabilization activities.
• Provide business feedback and recommendations during project and change-management activities.

User Training & Documentation

• Train end users on SAP processes, transactions, and best practices.
• Develop and maintain work instructions, user guides, training materials, and process documentation.
• Support knowledge transfer and continuous improvement of SAP user competency.

Governance, Data Quality & Compliance

• Support SAP access reviews, user authorization controls, and segregation-of-duties requirements in cooperation with Finance and IT.
• Promote data accuracy, process compliance, and adherence to company policies and internal controls.
• Support internal and external audits related to SAP processes, access, and controls.

Qualifications

• Diploma or Bachelor's Degree in Business, Finance, Supply Chain, Manufacturing, Engineering, Information Technology, or related discipline.
• Minimum 3 years of SAP experience in a business environment.
• Experience as an SAP Key User, Super User, SME, Process Owner, or equivalent role.
• Experience in SAP support, UAT, process improvement, documentation, or SAP projects.
• Manufacturing industry experience preferred.

Preferred SAP Module Experience

Experience in one or more of the following:

• SAP FI/CO (Finance & Controlling)
• SAP MM (Materials Management)
• SAP SD (Sales & Distribution)
• SAP PP (Production Planning)
• SAP QM (Quality Management)
• SAP WM/EWM (Warehouse Management)
• SAP HR/HCM (Human Resources)

Experience with SAP S/4HANA or SAP S/4HANA implementation/upgrades is an advantage.

Skills & Competencies

• 3-5years in SAP Super user exposure/capacity.
• Diploma to Bachelor’s Degree in IT, Business Supply Chain, Finance
• Strong business process knowledge and operational understanding.
• Good hands-on SAP knowledge and transaction experience.
• Strong analytical and problem-solving skills.
• Ability to translate business requirements into practical SAP solutions.
• Experience with testing, UAT, and change management.
• Strong communication, stakeholder management, and training skills.
• Ability to work independently, take ownership, and drive continuous improvement initiatives.