Salon Team Lead: Service Excellence & Sales

ACME EMPLOYMENT AGENCY PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

ACME Employment Agency PTE. LTD. is seeking a reliable Supervisor to oversee daily operations of a beauty salon in Singapore. You will manage staff, monitor service quality and handle customer inquiries while ensuring high standards of cleanliness and professionalism.

You will lead scheduling, support sales initiatives, train new employees and maintain records. The role requires strong customer service, teamwork and the ability to work shifts, weekends and holidays.

Qualifications

• 2–3 years of supervisory experience in beauty, spa, or retail environments.
• Beauty therapy/cosmetology qualification is an advantage.
• Strong customer service and communication skills.
• Able to lead and motivate a team.
• Willing to work shifts, weekends and public holidays.

Responsibilities

• Assist the Manager with daily operations and ensure smooth shop opening and adherence to company procedures.
• Supervise beauticians, therapists and other staff; prepare staff schedules and monitor attendance and performance.
• Welcome customers, assist with treatment selection and enquiries; handle feedback and complaints professionally.
• Support monthly sales targets; promote treatments, memberships and retail products; encourage staff recommendations.
• Monitor quality and consistency of treatments; ensure SOPs and procedures are followed; conduct checks on service standards.
• Monitor stock levels of beauty products and equipment; assist with inventory records and maintenance; report equipment issues.
• Assist with daily sales and operational reports; monitor appointment schedules and maintain records; escalate issues to the Salon Manager.

Skills

Staff supervision

Customer service

Sales

Operations management

Job description

ACME Employment Agency PTE. LTD. is seeking a reliable Supervisor to oversee daily operations of a beauty salon in Singapore. You will manage staff, monitor service quality and handle customer inquiries while ensuring high standards of cleanliness and professionalism.

You will lead scheduling, support sales initiatives, train new employees and maintain records. The role requires strong customer service, teamwork and the ability to work shifts, weekends and holidays.