Salon Operations & Growth Manager

RNK VENTURE PTE. LTD.; Singapore; On-site; SGD 52,000 - 78,000; Full time

Job summary

RNK Venture Pte. Ltd. operates a hair salon in Singapore and seeks an experienced operations manager to lead daily activities, supervise staff, and ensure top-notch service. The role involves scheduling, inventory control, and implementing strategies to boost profitability.

The candidate should have experience managing a salon team, handling customer inquiries, and executing marketing campaigns to attract and retain clients. Weekend work and irregular hours are required.

Qualifications

• At least 5 years in relevant experience.
• Ability to manage pressure of multiple customer service requests and time management.
• Able to work irregular timing.
• Able to read customer needs and hair styles.
• Able to work on weekends.

Responsibilities

• Oversee daily operations of the hair salon, including staff management, scheduling, and customer service.
• Develop and implement strategies to increase salon revenue and profitability.
• Recruit, train, and supervise salon staff, including hairstylists, receptionists, and assistants.
• Ensure high standards of cleanliness, organization, and professionalism are maintained throughout the salon.
• Manage inventory, including ordering supplies and maintaining stock levels.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner.
• Develop and execute marketing and promotional campaigns to attract new customers and retain existing ones.
• Monitor and analyze salon performance metrics, such as sales figures, appointment bookings, and customer satisfaction ratings.
• Implement and enforce salon policies and procedures, including safety regulations and sanitation standards.
• Stay informed about industry trends, products, and techniques to ensure the salon remains competitive.
• Collaborate with salon owner or upper management on strategic planning and goal setting.

Job description

RNK Venture Pte. Ltd. operates a hair salon in Singapore and seeks an experienced operations manager to lead daily activities, supervise staff, and ensure top-notch service. The role involves scheduling, inventory control, and implementing strategies to boost profitability.

The candidate should have experience managing a salon team, handling customer inquiries, and executing marketing campaigns to attract and retain clients. Weekend work and irregular hours are required.