Salesforce Solution Architect

PERSOL; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

PERSOL is seeking a skilled Salesforce Solution Architect to design, develop, and implement Salesforce solutions across Service Cloud and Public Sector Solutions for Singapore public sector clients. You will work with analysts, architects and stakeholders to deliver scalable, high-quality applications.

Responsibilities include full SDLC participation, unit testing, code reviews, and deployments, with a focus on governance, security, and best practices in OmniStudio, LWC, and REST/SOAP

Qualifications

• Must have Salesforce Platform Developer certification or any Salesforce related certification
• Minimum 7 years of hands-on Salesforce development experience
• Proven experience in Salesforce solution designation, architecture and implementation
• Proven expertise in Salesforce Service Cloud implementation and customisation
• Demonstrated experience with Salesforce Public Sector Solutions (PSS)
• Strong proficiency in Apex, SOQL, SOSL, Lightning Web Components, and Aura Components
• Experience with Salesforce DX, version control (Git), and CI/CD pipelines
• Working knowledge of Salesforce data tools: Data Loader, Data Import Wizard, or similar ETL tools
• Salesforce configuration: Profiles, Permission Sets, Roles, Sharing Rules, and Security
• Integration experience using REST/SOAP APIs, Platform Events, and Change Data Capture
• Familiarity with deployment tools such as VS Code with Salesforce Extensions, SFDX CLI, or Gearset
• Hands-on experience with Salesforce OmniStudio components: OmniScripts, DataRaptors, FlexCards, and Integration Procedures
• Ability to design guided user experiences and dynamic UI components using OmniStudio toolset
• Understanding of OmniStudio's role within Vlocity/Industry Cloud solutions
• OmniStudio Developer certification is a strong plus
• Experience Cloud (Preferred)
• Experience building and configuring Salesforce Experience Cloud portals and sites
• Familiarity with Aura and LWC components within Experience Cloud context
• Understanding of digital experience design for external users
• Knowledge of Experience Cloud security model, guest user access, and sharing sets
• Understanding of Agile/Scrum delivery methodologies
• Unit test code development experience
• Code review and quality improvements experience

Responsibilities

• Design, develop and implement Salesforce solutions across Service Cloud and Public Sector Solutions (PSS).
• Build and maintain Apex classes, triggers, Visualforce pages, and Lightning Web Components (LWC).
• Implement declarative solutions using Flow Builder, Process Builder, and approval workflows.
• Develop and maintain integrations with third-party systems using REST/SOAP APIs and middleware tools.
• Perform data migrations, data modelling, and manage complex object relationships.

Skills

Salesforce development

Solution architecture

Agile/Scrum

Unit testing

Code reviews

Security & governance

Team collaboration

Tools

Salesforce DX

Git

CI/CD pipelines

VS Code with Salesforce Extensions

SFDX CLI

Gearset

Data Loader

Data Import Wizard

OmniStudio

Experience Cloud

LWC

Aura Components

REST/SOAP APIs

Job description

Job Description

We are seeking a skilled and motivated Salesforce Solution Architect to join our growing technology team. In this role, you will design, develop, and implement Salesforce solutions primarily on the Service Cloud and Public Sector Solutions platforms. You will collaborate closely with business analysts, architects, and stakeholders to deliver scalable, high-quality Salesforce applications that serve our public sector clients.

Core Development

• Design and develop custom Salesforce solutions across Service Cloud and Public Sector Solutions (PSS).
• Build and maintain Apex classes, triggers, Visualforce pages, and Lightning Web Components (LWC).
• Implement declarative solutions using Flow Builder, Process Builder, and approval workflows.
• Develop and maintain integrations with third-party systems using REST/SOAP APIs and middleware tools.
• Perform data migrations, data modelling, and manage complex object relationships.

Service Cloud

• Configure and customise Service Cloud features including Case Management, Entitlements, Service Console, Knowledge
• Optimise service operations through automation, SLA management, and omni-channel routing.
• Collaborate with operations teams to streamline customer service workflows and agent productivity.

Public Sector Solutions

• Deliver solutions leveraging Salesforce Public Sector Solutions (PSS)
• Understand and implement government business process requirements within the PSS framework
• Support configuration and customisation of PSS data models and regulatory workflows.

Collaboration & Delivery

• Participate in full SDLC including requirements gathering, design, development, testing, and deployment.
• Conduct unit testing, peer code reviews, and maintain thorough technical documentation.
• Adhere to Salesforce best practices, governor limits, and security standards.
• Support UAT, production deployments, and post-go-live hypercare activities.

Requirement

• Must have Salesforce Platform Developer certification or any Salesforce related certification
• Minimum 7 years of hands-on Salesforce development experience.
• Proven experience in Salesforce solution designation, architecture and implementation.
• Proven expertise in Salesforce Service Cloud implementation and customisation.
• Demonstrated experience with Salesforce Public Sector Solutions (PSS).
• Strong proficiency in Apex, SOQL, SOSL, Lightning Web Components, and Aura Components.
• Experience with Salesforce DX, version control (Git), and CI/CD pipelines.
• Working knowledge of Salesforce data tools: Data Loader, Data Import Wizard, or similar ETL tools.
• Salesforce configuration: Profiles, Permission Sets, Roles, Sharing Rules, and Security.
• Integration experience using REST/SOAP APIs, Platform Events, and Change Data Capture.
• Familiarity with deployment tools such as VS Code with Salesforce Extensions, SFDX CLI, or Gearset.
• Hands-on experience with Salesforce OmniStudio components: OmniScripts, DataRaptors, FlexCards, and Integration Procedures.
• Ability to design guided user experiences and dynamic UI components using OmniStudio toolset.
• Understanding of OmniStudio's role within Vlocity/Industry Cloud solutions.
• OmniStudio Developer certification is a strong plus.
• Experience Cloud (Preferred)
• Experience building and configuring Salesforce Experience Cloud (formerly Community Cloud) portals and sites.
• Familiarity with Aura and LWC components within Experience Cloud context.
• Understanding of digital experience design for external users (citizens, partners, or customers).
• Knowledge of Experience Cloud security model, guest user access, and sharing sets.
• Understanding of Agile/Scrum delivery methodologies.
• Unit test code development experience
• Code review and quality improvements experience.