Salesforce PM: Scale & Enhancements

cmc-apac private limited; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

cmc-apac private limited is seeking a Product Manager with Salesforce expertise to lead rollout, delivery and stakeholder management across mailboxes and hotlines. You will collaborate with product managers to align onboarding with roadmaps, analyse requirements and drive scalable Salesforce solutions across agencies.

Key responsibilities include backlog prioritisation, UAT support, training and go-live activities, plus continuous improvement through analytics and adoption strategies.

Qualifications

• At least 3 years of product management, business analysis or delivery experience for enterprise applications.
• Experience gathering business requirements, developing user stories, managing product backlogs and working with Agile delivery teams.
• Experience coordinating system implementation, user onboarding, UAT and change management activities.

Responsibilities

• Plan and drive onboarding of additional mailboxes and hotlines onto Salesforce, including onboarding schedules and readiness activities.
• Engage business stakeholders to understand operational requirements and identify configurations or enhancements.
• Work with Email and Calls Product Managers to align onboarding requirements with product roadmaps and priorities.
• Identify opportunities to standardise processes and improve scalability of the Salesforce solution across agencies and channels.
• Gather, analyse and document business requirements, user stories and acceptance criteria for Salesforce enhancements.
• Maintain and prioritise the product backlog in consultation with product owners and stakeholders.
• Work closely with the engineering delivery team to refine requirements, clarify business needs, manage dependencies and track progress.
• Coordinate with stakeholders on UAT, training, readiness and go-live activities for onboardings and enhancements.
• Review user feedback and product performance to identify improvement opportunities and recommend enhancements.
• Support the development of product roadmaps, release plans and adoption strategies to drive continuous improvement of Salesforce.

Tools

Salesforce Service Cloud, including case management, Omni-Channel, Knowledge Management or Service Cloud Voice,

Job description

cmc-apac private limited is seeking a Product Manager with Salesforce expertise to lead rollout, delivery and stakeholder management across mailboxes and hotlines. You will collaborate with product managers to align onboarding with roadmaps, analyse requirements and drive scalable Salesforce solutions across agencies.

Key responsibilities include backlog prioritisation, UAT support, training and go-live activities, plus continuous improvement through analytics and adoption strategies.