Salesforce Platform Expansion & Service Transformation PM
NEXBRIDGE RECRUITMENT PTE. LTD.
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Job summary
NEXBRIDGE RECRUITMENT PTE. LTD. is looking for a Product Manager/Business Analyst to drive the onboarding of Salesforce Service Cloud across ServiceSG’s contact centre operations.
You will collaborate with product and engineering teams, gather requirements, and prioritise the backlog to deliver scalable solutions and improved customer experiences. The role requires coordinating with stakeholders, delivering UAT and training, and supporting the product roadmap to enable ongoing enhancements
Qualifications
- 3 years of experience in product management, business analysis or enterprise application delivery.
Responsibilities
- Drive onboarding of agency mailboxes and hotlines onto Salesforce Service Cloud.
- Engage stakeholders to understand requirements and identify gaps for configuration or enhancements.
- Collaborate with Product Managers to align onboarding plans and priorities.
- Identify opportunities to standardise workflows and introduce automation and AI-enabled solutions.
- Gather and document business requirements and acceptance criteria for product enhancements.
- Prioritise product backlog based on value, user needs and feasibility.
- Coordinate with engineering and vendors to refine requirements and track progress.
- Lead UAT, training, change management and go-live activities.
- Monitor feedback and identify opportunities for improvement.
- Support roadmap development and adoption strategies for Salesforce platform.
Skills
Tools
Job description
NEXBRIDGE RECRUITMENT PTE. LTD. is looking for a Product Manager/Business Analyst to drive the onboarding of Salesforce Service Cloud across ServiceSG’s contact centre operations.
You will collaborate with product and engineering teams, gather requirements, and prioritise the backlog to deliver scalable solutions and improved customer experiences. The role requires coordinating with stakeholders, delivering UAT and training, and supporting the product roadmap to enable ongoing enhancements
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