Salesforce Business Analyst

CAPGEMINI SINGAPORE PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Benefits offered by this job

Flexible work practices

40 hours of self-development per year

Wide learning opportunities

Job summary

Capgemini Singapore Pte. Ltd. seeks an experienced Salesforce-focused Delivery Lead to drive functional ownership across the full project lifecycle. You will translate business requirements into functional designs, guide developers, and mentor junior consultants to ensure scalable, high-quality solutions.

You will facilitate workshops with business users, produce clear artefacts, and align technical outcomes with business goals while upholding governance and best practices within Capgemini.

Qualifications

• 2–5 years of Salesforce project experience with functional leadership.
• Strong experience in business process analysis, solution design and stakeholder facilitation.
• Salesforce certifications such as Administrator, Platform App Builder, or equivalent.
• Deep understanding of Salesforce capabilities and when to apply standard features vs. customization.
• Familiarity with diagramming tools and database modelling.
• Ability to mentor junior team members and lead functional workstreams.
• Strong analytical thinking, problem solving, and clear documentation.

Responsibilities

• Lead across all project lifecycle phases from discovery to post-go-live support.
• Own functional deliverables and ensure alignment with business intent and system implementation.
• Track delivery progress with technical leads to meet milestones.
• Identify risks early and propose practical mitigations.
• Facilitate workshops and sessions to understand end-to-end processes.
• Translate requirements into user stories, business rules, and specs.
• Provide functional guidance to developers and ensure scalable designs.
• Mentor junior team members and ensure governance and standards are followed.
• Support testing, SIT/UAT, and deployment readiness from a functional perspective.

Skills

Functional leadership

Business process analysis

Stakeholder facilitation

Analytical thinking

Structured documentation

Verbal & written communication

Education

Bachelor's degree in Computer Science or Information Systems

Tools

Salesforce

Diagramming tools

Database modelling

Job description

Job Description

Project Delivery & Functional Ownership

• Lead and contribute across all phases of the project lifecycle, from discovery and design to implementation and post‑go‑live support.
• Take strong ownership of functional solution deliverables and ensure alignment between business intent and system implementation.
• Track delivery progress in partnership with technical leads, ensuring milestones and outcomes are achieved.
• Identify functional, process, and delivery risks early and propose practical mitigation options.

Stakeholder Engagement & Requirements Gathering

• Facilitate workshops and working sessions with business users to understand end‑to‑end business processes, pain points, and objectives.
• Analyse requirements and translate them into clear, structured artefacts such as user stories, business rules, process flows, and functional specifications.
• Act as a trusted advisor to stakeholders by explaining solution options, trade‑offs, and Salesforce platform considerations.
• Build strong working relationships with stakeholders to maintain alignment and manage expectations throughout delivery.

Solution Design & Documentation

• Design Salesforce functional solutions that effectively leverage standard platform capabilities while balancing configuration versus customisation.
• Define solution approaches across data model, automation, security, and user experience from a functional perspective.
• Collaborate closely with architects and developers to ensure functional designs are technically sound and scalable.
• Review and refine solution designs, user stories, and acceptance criteria produced by junior consultants and analysts.
• Produce and maintain functional design documentation and ensure traceability to business requirements.

Salesforce Configuration & Functional Oversight

• Perform or oversee Salesforce configuration activities including objects, fields, record types, page layouts, validation rules, flows, and automation tools.
• Provide functional guidance to developers on areas requiring custom development to ensure business intent is preserved.
• Mentor junior team members by reviewing work, providing feedback, and guiding solution thinking.
• Ensure adherence to agreed functional standards, governance guidelines, and design frameworks.
• Support deployment planning and readiness activities in coordination with technical teams.

Testing & Quality Assurance

• Work with the QA team to ensure appropriate test coverage in line with test plans and contractual requirements.
• Ensure quality of deliverables through proper unit testing, validation, and functional verification.
• Provide guidance to the delivery team on testing approach and execution for unit and functional testing.
• Support SIT and UAT activities by validating expected behaviours, triaging issues, and driving timely defect resolution prior to release.

Training & Enablement

• Provide inputs into training materials and user guides from a functional perspective.
• Lead user training sessions and knowledge transfer activities.

Data & Integration Support

• Support data migration and integration activities through functional input, including field mapping clarification, data validation rules, and transformation logic.
• Work with integration teams to ensure end‑to‑end process and data consistency across systems.

Job Requirements

Must have skills and experience

• 2-5 years of Salesforce project experience, with demonstrated functional leadership responsibilities.
• Strong experience in business process analysis, functional solution design, and stakeholder facilitation.
• Salesforce certifications such as Administrator, Platform App Builder, or equivalent.
• Deep understanding of Salesforce platform capabilities and when to apply standard features versus customisation.
• Familiarity with diagramming tools and database modelling.
• Ability to mentor junior team members and lead functional workstreams.
• Strong analytical thinking, problem‑solving, and structured documentation skills.
• Excellent verbal and written communication skills across technical and non‑technical audiences.

Good to have

• Exposure to integrations, CI/CD, or release management concepts (from a functional standpoint).
• Prior experience or familiarity with public sector or regulated environments.

Success measures

• Timely delivery of well‑defined, high‑quality functional solutions aligned to business objectives.
• Minimal functional rework due to clear requirements and sound solutioning.
• Positive stakeholder feedback on clarity, responsiveness, and quality of solution design.
• Effective mentoring and uplift of junior team members’ functional capabilities.
• Smooth UAT cycles with high acceptance rates and limited functional defects.

Education

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.
  

Let’s talk about what’s in it for you!

Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find there are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.

As"Architects of Positive Futures", Capgemini actively supports the community in 3 ways:

Diversity and Inclusion- we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.

Digital inclusion- at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

Environmental Sustainability- Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net‑Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by2020.

World's Most Ethical Companiesfor the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how webring these values to life, click here to listen to some of our employee’s stories.

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.