Sales Team Manager, Priority Clients

Standard Chartered; Singapore; Hybrid; SGD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible working options

Competitive salary and benefits

Job summary

Standard Chartered in Singapore is seeking a Senior Manager to lead a sales team focused on Priority Clients. The role drives acquisition, deepens existing relationships, and ensures service standards within regulatory requirements.

The ideal candidate has RNF/CMFAS certification with proven experience in client acquisitions and account management for high-net-worth segments, while adhering to governance and risk controls.

Qualifications

• Experience in acquiring high-net-worth clients.
• Strong account management skills and relationship-building with HNW clients.
• Knowledge of financial products and compliance requirements.

Responsibilities

• Drive and implement strategies to accelerate client acquisition in target segments.
• Develop targeting strategies by segment and geographic presence.
• Ensure compliance with laws, regulations and the Group Code of Conduct.
• Deliver against budget/forecast and ensure high service standards.

Skills

Client acquisition experience

Account management

Education

RNF/CMFAS

Job description

Lead a sales team to achieve the team sales target by maximizing new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Priority Clients segment, while ensuring robust sales process and stringent service standards in compliance with local regulatory requirements.

Key Responsibilities

Implementation and oversight of the below responsibilities:

Drive and implement strategies
Accelerate client acquisition and penetration in target segments
Develop targeting strategies by Segment and geographic presence such as consideration and pull-based sourcing.
Inculcate a robust and deep-rooted service culture
Ensure accurate and timely delivery of client journeys and scripts.
Work with stakeholders to ensure achievement of Segment-wise targets. Conduct root cause analysis and de-bottleneck issues as required.

Performance Measurement and Tracking
Responsible for defining strategy for conversion of leads provided by Segment.
Work closely with Digital channels on fulfilment of Online acquisition and ongoing usage
Work closely with Segment, Product and Performance Management Teams to ensure overall performance standards and KPIs are met
Ensure high level of FLC and upkeeping the service standards in our touchpoints
Ensure deliverables in budget/ scorecards are met
Ensure contractability ratio of RM to clients

Ensure compliance and familiarity to standards
Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct
Timely completion of all mandatory risk and compliance training, including e-learning by the set deadlines
Completion of all mandatory risk and compliance training and related compliance acknowledgements by each member of your team by the set deadlines
Demonstration of adherence to the Group Management Responsibilities policy and fair accountability principles
Prompt and decisive action when any risk and compliance weaknesses become apparent, addressing them in an appropriate timeframe, escalating where necessary, having carefully understood what happened and why

Develop, rollout, maintain and where applicable, recommend procedures and controls that meet / strengthen the requirements of Group and local policies and standards.
Ensure the teams are 100% compliant with rules and regulations, and ascertain adherence to operational risk controls and procedures in day-to-day management
To be measured against the overall ORF standards of CR and be accountable for adherence to Risk Assurance Framework laid down at group and country level.
To ensure good ratings in internal / external audits, governance, compliance and GIA reviews
Work with Country Learning and Talent Development/curriculum architects to set training standards at Country Level including those relating to compliance.
Work collaboratively with Financial Crime Compliance, AML, L&C on Client Due Diligence and KYC processes.
Provide input to governance and operational risk to define measures and controls for prevention of mis-selling, mis-representation, fraud and for adherence to Treating Clients Fairly principles.
Ensure timely completion of CPD hours
Embed strong 1st line credit and conduct mindset and capabilities
Strengthen staff awareness/knowledge of cyber risk via training of “good” practices and lessons from market incidents

Financial Objectives
Maintain MIS accuracy and discipline, and ensure adequate control on payment of incentive to sales channels, vendors and agencies
Ensure effective resources allocation, capacity and cost management linked to participation model and related product / segment strategy and focus
Periodic review with stakeholders on the sales channel’s deliverables and effectiveness
Deliver against budget/ forecast and ensure business delivery is done with good conduct

People Management
Coach, equip, empower and energize both the frontline and support staff to deliver the best result
Implement effective HR standards and strategies, manage succession plan, retain key talent, constant discipline in performance management.
Engage Training to address training needs, implement training roadmaps
Ensure sales channel’s discipline in HR & training related matters
Be an effective agent of change and role model for talented staff throughout the bank
Establish effective FTE management and hiring to ensure seamless delivery of client experience at branches and hubs
Agreed sales target for individual team(s)
Agreed service standards to customers
Operation control and sales compliance

Strategy
Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Business
Responsibilities related to the delivery of business and/or financial objectives.

Processes
Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line.

People and Talent
Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Risk Management
Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.

Governance
Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight.

Regulatory and Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, eliminate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
Cluster heads, Product Manager and etc

Our Ideal Candidate

RNF and CMFAS

Role Specific Technical Competencies

Client Acquisition Experience
Account Management (of HNW Individuals) Experience
Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.