Customer Service Specialist Malaysia Customer Service 19-October-2026

TDCX; Singapore; Presencial; SGD 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remuneration & perks

Medical coverage

World-class workspace

Recognition programs

Learning & development

Flexible working

Mentorship from experts

Global company awards

Resumo da oferta

TDCX, Singapore-headquartered, is seeking a Customer Support professional to provide exceptional service across channels and identify customer needs for strategic solutions. The role emphasizes first contact resolution, collaboration with internal teams, and contributing to a high-standard customer experience.

We value strong communication, empathy, and the ability to multi-task in a fast-paced environment.

Qualificações

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Fresh graduates are encouraged to apply.
• Strong time management skills and motivated to exceed expectations.
• Ability to multi-task and tailor responses using information provided by customers to meet needs.
• Must be a strong communicator with effective listening and empathy and good phone etiquette.
• Comfortable working with computers and multiple systems and the ability to learn new ones.
• Excellent verbal and written communication in English and the language of the supporting market.

Responsabilidades

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching issues to provide strategic solutions and clarify any confusion.
• Ensure first contact resolution and follow-up with Service partners and internal departments to close cases per service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to improve workflow and customer experience.
• Deliver the best services to achieve highest customer satisfaction with proper procedures.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties as assigned to support the Quality Management System.

Conhecimentos

Time management

Multi-tasking

Active listening

Empathy

Phone etiquette

Communication

English proficiency

Market language proficiency

Formação académica

Diploma or higher in any field

Ferramentas

Computers

Multiple systems

Descrição da oferta de emprego

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.Possesse strong time management skills and motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

Job Segment: BPO, Quality Manager, Advertising, Operations, Quality, Customer Service, Marketing