Sales Support Engineer [Construction Experience / Start Imm / 5D wk]

Zenith Engineering Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Zenith Engineering Pte Ltd in Singapore seeks a Sales Support Engineer to provide technical expertise to the sales team, deliver product demonstrations, and assist with pre-sales and post-sales activities. You will translate customer needs into viable engineering solutions while maintaining strong client relationships.

The role requires a diploma in engineering, 2–5 years in technical sales or engineering support, and the ability to communicate complex concepts clearly.

Qualifications

• Diploma in Engineering or related field; other backgrounds considered.
• 2–5 years in technical sales or engineering support, preferably in construction.
• Ability to communicate engineering concepts to technical and non-technical audiences.
• Willingness to travel occasionally for client meetings.

Responsibilities

• Translate customer needs into comprehensive solution proposals.
• Support sales with technical demonstrations and pre-sales consultations.
• Coordinate production planning and delivery schedules.
• Maintain technical documentation and client communication.
• Track orders and maintain accurate customer records.
• Prepare periodic reports for management.
• Collaborate with engineering teams to ensure feasibility.
• Ad hoc tasks as assigned.

Skills

Technical sales

CRM tools

Presentation skills

Team player

Education

Diploma in Engineering

Tools

CRM software

Job description

Look for candidates with construction background.

The Sales Support Engineer will play a critical role in providing technical expertise and support to our sales team, ensuring successful product demonstrations, pre-sales consultations, and post-sales support. The ideal candidate will possess a blend of technical proficiency, excellent communication skills, and a customer-centric mindset.

Duties & Responsibilities

Commercial & Technical Support

• Interpret and transform customer needs into comprehensive solution proposals
• Drive competitive solution development, cost optimization, and scoping strategy
• Coordinate production planning and delivery schedules
• Collaborate with internal technical/Engineering teams to ensure solution accuracy and feasibility
• Prepare and maintain technical documentation, presentation materials and marketing collateral for sales efforts

Client Engagement & Communication

• Serve as a technical liaison between client, and the production.
• Address and resolve customer queries or technical concerns efficiently
• Maintain professionalism in all client-facing interactions and communications
• Build strong relationships with key customer stakeholders

Operational Support

• Monitor and track order delivery timelines to ensure prompt fulfilments
• Support the Sales team in day-to-day customer service activities and operational coordination.
• Maintain accurate customer records, order information and databases
• Stay updated on product and service offerings to support client inquiries
• Assist in preparing periodic reports for management review

Other ad-hoc tasks as assigned by Line Manager or the Management.

Requirements

• At least diploma in Engineering related field. Other fields will be considered as well.
• 2 to 5 years of proven experience in a technical sales or engineering support, preferably in construction industry.
• Strong understanding of engineering technical concepts and the ability to communicate them effectively to both technical and non-technical audiences.
• Willingness to travel occasionally for customer meetings and other locations.

• Excellent presentation and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
• Proficiency in using CRM software and other sales support tools.
• Self-motivated with the ability to work independently as well as part of a team in a fast-paced environment.
• Strong problem-solving skills and the ability to thrive in a dynamic, customer-focused role.