Sales Quality & Compliance Specialist

Ambition Singapore; Singapore; Sur place; SGD 60 000 - 95 000; Plein temps

Résumé du poste

Ambition Singapore is seeking a detail-focused risk and compliance professional to administer the MAS Balanced Scorecard, implement risk frameworks, and ensure adherence to regulatory requirements and internal sales advisory standards. You will conduct pre- and post-transaction reviews, assess mystery shopping findings, and help drive continuous improvement across coaching, learning, and agency engagement.

This role requires a degree and at least three years of relevant experience, with

Qualifications

• Bachelor's degree in a related discipline.
• Minimum 3 years of relevant experience.
• Immediate availability preferred.

Responsabilités

• Administer the MAS Balanced Scorecard (BSC) and conduct risk frameworks, ensuring compliance with regulatory requirements and internal sales advisory standards.
• Conduct pre- and post-transaction sales quality reviews, including sales documentation checks, client surveys and BSC validation.
• Review mystery shopping findings, assess infractions based on materiality and conduct trend analysis to recommend improvement measures.
• Assess policy replacement appeals from agency representatives and recommend appropriate outcomes in a fair, consistent and timely manner.
• Review customer call-backs conducted by agency leaders and recommend corrective actions for any identified gaps.
• Monitor sales representatives' completion of required coaching, training and joint fieldwork activities.
• Collaborate with internal stakeholders, including Learning & Development, to strengthen sales advisory practices and improve business quality.
• Support agency engagement, address queries, drive quality improvement initiatives and undertake ad-hoc reviews or projects as required.
• Adhoc tasks and projects as assigned

Formation

Bachelor's degree in a related discipline

Description du poste

Ambition Singapore is seeking a detail-focused risk and compliance professional to administer the MAS Balanced Scorecard, implement risk frameworks, and ensure adherence to regulatory requirements and internal sales advisory standards. You will conduct pre- and post-transaction reviews, assess mystery shopping findings, and help drive continuous improvement across coaching, learning, and agency engagement.

This role requires a degree and at least three years of relevant experience, with