Market Conduct Specialist (Sales Surveillance)

Ambition Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Ambition Singapore is seeking a detail-oriented professional to keep the MAS Balanced Scorecard on track in Singapore. The role involves defining what good sales advice looks like and coordinating with internal and external partners to ensure quality checks before and after transactions.

Responsibilities include inspecting paperwork, surveys, misconduct and mystery shopping results, identifying patterns, and acting on findings.

Responsibilities

• Define what good sales advice looks like, and bring internal and external partners along
• Inspect sales paperwork, client survey responses, and reported misconduct and mystery shopping cases
• Make sure sales quality is checked both before and after a transaction, as regulators expect
• Go through mystery shopping results and grade each issue by how serious it is
• Spot patterns in those results and act on them
• Check the follow-up calls that agency leaders make to clients, and recommend next steps on any issues
• Run the appeals process so every case is treated fairly, quickly and the same way
• Chase sales reps to finish their coaching, training and joint field work
• Back the team lead in educating advisers on BSC and mystery shopping, answering their questions and improving how they document sales
• Pick up special projects and reviews as needed
• Shortlisted candidates will be notified
• Data provided is for recruitment purposes only
• www.ambition.com.sg
• EA Registration Number: R22104385
• Business Registration Number: 200611680D. Licence Number: 10C5117

Job description

Keep the MAS Balanced Scorecard running smoothly and on track

• Help define what good sales advice looks like, and bring internal and external partners along
• Inspect sales paperwork, client survey responses, and reported misconduct and mystery shopping cases
• Make sure sales quality is checked both before and after a transaction, as regulators expect
• Go through mystery shopping results and grade each issue by how serious it is
• Spot patterns in those results and act on them
• Check the follow-up calls that agency leaders make to clients, and recommend next steps on any issues
• Run the appeals process so every case is treated fairly, quickly and the same way
• Chase sales reps to finish their coaching, training and joint field work
• Back the team lead in educating advisers on BSC and mystery shopping, answering their questions and improving how they document sales
• Pick up special projects and reviews as needed

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117