Sales Order Management Specialist

IDS MEDICAL SYSTEMS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

IDS Medical Systems (Singapore) Pte. Ltd. is seeking an Order-to-Cash Coordinator to manage full order cycles in our ERP system, ensuring timely processing, stock checks, pricing accuracy and compliant credit approvals.

You will provide proactive customer communication and resolve issues quickly. The role requires collaboration with Sales and Warehouse teams to optimize order flow, handle inquiries, manage returns, and ensure regulatory compliance including product registration and ISO13485

Qualifications

• Diploma with 1-2 years related experience.
• Fluent in English and Mandarin.
• Proficient in MS Office applications.
• Hands-on experience with sales order management module of any ERP systems preferred.

Responsibilities

• Manage full order-to-cash cycles in ERP system to meet customer and revenue objectives.
• Receive and validate customer orders: stock, pricing, credit limits.
• Handle inquiries and escalations via phone and email; resolve delivery delays and order discrepancies.
• Coordinate logistics with warehouse team and transporters for timely deliveries.
• Collaborate with Sales and warehouse teams to optimize order flow and resolve delivery issues.
• Monitor urgent manual delivery orders and ensure documents are converted to system records.
• Create and manage blanket orders and coordinate release schedules to align with delivery requirements.
• Oversee order fulfilment and returns, processing adjustments and replacements.
• Suggest workflow enhancements to improve efficiency and order accuracy.
• Ensure compliance with regulatory standards, including product registration before order entry and customs/export rules.
• Provide proactive order-status updates to customers and sales teams.
• Deliver high levels of customer satisfaction through professional communication and quick issue resolution.
• Provide backup support during absences and familiarize with ISO13485 procedures.

Skills

English fluency

Mandarin fluency

MS Office

Education

Diploma with 1-2 years related experience

Tools

ERP sales order management

Job description

IDS Medical Systems (Singapore) Pte. Ltd. is seeking an Order-to-Cash Coordinator to manage full order cycles in our ERP system, ensuring timely processing, stock checks, pricing accuracy and compliant credit approvals.

You will provide proactive customer communication and resolve issues quickly. The role requires collaboration with Sales and Warehouse teams to optimize order flow, handle inquiries, manage returns, and ensure regulatory compliance including product registration and ISO13485