Sales Operations Manager

Mercantile Pacific Asia Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Mercantile Pacific Asia Pte Ltd is seeking a Manager, Sales Operations & Logistics to lead end-to-end logistics for Apple’s new-device distribution from a Singapore hub. You will own the order-to-dispatch cycle, manage freight, warehouse operations and performance dashboards, and coordinate with distributors and OEM counterparts.

The role requires 6–8 years in distribution/supply chain, strong Incoterms and warehouse experience, and excellent English communication.

Qualifications

• 6–8 years of progressive experience across distribution, supply chain or logistics operations.
• Demonstrated ownership of multi-country outbound distribution — experience in South Asia, Central Asia or Indochina is a strong plus
• Strong working knowledge of Incoterms, air/sea freight, customs documentation, HS classification and destination clearance
• Hands-on warehouse oversight including cycle counting and serial/IMEI tracking in a secure, high-value environment

Responsibilities

• Own the order-to-dispatch cycle for distributor markets; manage SKU master, price lists, market allocation, weekly S&OP, and distributor interface on ETAs and documentation.
• Manage inbound and outbound freight; select and manage forwarders/3PLs across air, sea and road; maintain shipping calendar, export docs, and customs coordination.
• Coordinate with warehouse team on receiving, put-away, cycle counts, pick-pack and dispatch; ensure inventory accuracy and adherence to Apple handling standards.
• Oversee relationships with Apple’s supply chain and logistics partners, freight forwarders, brokers, insurers and 3PLs; drive annual tenders and SLA tracking.
• Ensure export controls, incoterms discipline and sanctions screening; maintain SOPs and audit readiness; manage cargo insurance and claims; produce dashboards (OTIF, freight cost/unit) for leadership

Skills

Excel

Dashboard reporting

Stakeholder engagement

English proficiency

Education

Bachelor's degree in Supply Chain/Logistics/Business

Tools

WMS

Job description

About the role

Manager, Sales Operations & Logistics for Apple's new-device distribution business operating from a Singapore hub with distribution to Pakistan, Afghanistan, Laos and other emerging markets across South Asia, Central Asia and Indochina. This is a hands-on operational leadership role owning the operational backbone of the business — freight, warehouse and sales operations — end-to-end from vendor pick-up through to in-market handover.

Key responsibilities

• Own the order-to-dispatch cycle for distributor markets; the SKU master, price lists and market allocation matrix; the weekly S&OP / allocation call; and the operational interface with distributors on ETAs, dispatch and documentation

• Manage inbound freight from Apple's origin points and outbound freight to distributor markets; forwarder and 3PL selection and management across air, sea and road; the shipping calendar and lane plan; export documentation; and customs clearance coordination with in-market brokers and distributors

• Partner day-to-day with the warehouse team on receiving, put-away, cycle counts, pick-pack and dispatch; ensure SKU and serial/IMEI-level inventory accuracy; maintain Apple-specific handling, security and brand-protection standards; and plan warehouse capacity

• Manage the operational relationship with Apple's supply chain and logistics counterparts, and a panel of freight forwarders, customs brokers, insurers and 3PLs — including annual re-tendering and SLA tracking

• Ensure export controls, incoterms discipline and sanctions screening; maintain documented SOPs and audit readiness; manage cargo insurance and claims; and produce operational dashboards (OTIF, freight cost per unit, inventory accuracy, cycle time) for leadership

About you

• 6–8 years of progressive experience across distribution, supply chain or logistics operations, with meaningful exposure to freight, warehousing and sales/order operations

• Demonstrated ownership of multi-country outbound distribution — experience in South Asia, Central Asia or Indochina is a strong plus

• Strong working knowledge of Incoterms, air/sea freight, customs documentation, HS classification and destination clearance

• Hands-on experience running or overseeing warehouse operations, including WMS use, cycle counting and serial/IMEI tracking in a secure, high-value environment

• Solid grounding in order management, allocation logic and S&OP in a constrained-supply setting

• Strong vendor management track record with freight forwarders, 3PLs and customs brokers

• Excellent Excel and analytical skills, with the ability to produce executive-grade dashboards

• Excellent written and spoken English, and the confidence to engage OEM counterparts, distributors and senior internal stakeholders

• Bachelor's degree in Supply Chain, Logistics, Business or a related field

• Based in Singapore, with willingness to travel occasionally to onward markets

About us

Mercantile Pacific Group operates an authorised new-device distribution business, receiving Apple product inbound at the Singapore hub and re-distributing across a growing portfolio of markets — currently Pakistan, Afghanistan and Laos, with expansion planned across South Asia, Central Asia and Indochina.