Sales Executive

JJ GOLD JEWELLERY PTE. LTD.; Singapore; On-site; SGD 29,000 - 47,000; Full time

Benefits offered by this job

Job summary

JJ GOLD JEWELLERY PTE. LTD. is seeking a customer-focused retail associate to drive jewellery sales both in-store and online. You will engage customers, answer queries, and promote products across multiple channels.

The role requires excellent interpersonal skills, a willingness to learn, and the ability to work retail hours, including weekends and public holidays. Previous jewellery experience is a plus, and a strong motivation to exceed targets is essential.

Qualifications

• Service-oriented with strong interpersonal skills.
• Retail or jewellery experience is an added advantage.
• Able to work retail hours, weekends and public holidays.
• Strong drive to exceed targets and learn quickly.

Responsibilities

• Prospect and promote jewellery products and services to walk-in customers and online shoppers.
• Attend to customers’ queries in-store and on online platforms.
• Respond promptly to customer inquiries through chat and inbound calls.
• Ensure service delivery standards and achieve customer satisfaction.
• Be self-motivated and driven to meet monthly sales targets.
• Ensure displays are well presented and merchandise is organized.
• Support inventory management via stock counts and transfers.
• Collaborate with team to develop marketing strategies to boost revenue online and offline.
• Plan and execute campaigns for online promotions.
• Coordinate with operations for smooth fulfilment and order processing.
• Manage online shop inquiries and maintain high customer satisfaction.

Skills

Customer service

Retail sales

Interpersonal skills

Self-motivated

Stock management

Tools

Excel

Job description

JOB RESPONSIBILITIES:

• Prospect and promote jewellery products and services to walk-in as well as our online platforms’ customers
• Attend to customers’ queries in-store and online stores
• . Responding promptly to customer inquiries through chat (FB Messenger, Instagram, Tiktok, Carousell, WhatsApp, Emails) and inbound calls
• Ensure service delivery standards are met in achieving total customer satisfaction
• Be self-motivated and driven to achieve monthly sales targets
• Ensure merchandise and displays are consistently well presented
• Contribute to team effort by accomplishing related results as needed
• Inventory management - support merchandise transfer, stock take, inventory counts
• Work in a team to develop marketing strategies to bring more revenue to the store and the digital sales
• Conceptualize and set the best campaign merchandise plan for online campaigns
• Work together with operations to ensure smooth fulfilment process
• Actively manage online shop enquiries and maintain the highest customer satisfaction

JOB REQUIREMENTS:

• Service-oriented with strong interpersonal skills
• Candidate with retail or jewellery experience is an added advantage
• Dynamic, energetic, positive and driven to exceed targets
• Strong focus on self-improvement and performance
• Commercial awareness and sales drive – to sell more products through our multiple online platforms
• Preferably previous e-commerce experience, although not required. A strong learning attitude and a self-motivated drive to excel is important
• General interest in working in different platforms, and a good knowledge of excel
• Able to work retail hours, weekends and public holidays
• Able to start work within short notice will be an advantage