Sales Admin & Customer Service Coordinator

Private Advertiser; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Private Advertiser in Singapore seeks a responsible Sales Admin Cum Customer Service to support daily sales administration, order processing, and customer service activities in a food manufacturing/FMCG environment.

You will coordinate orders, update sales systems, and liaise with internal departments to ensure timely deliveries and accurate pricing. Mandarin proficiency is advantageous for Mandarin-speaking customers.

Qualifications

• Diploma in Business Administration, Sales & Marketing or related field.
• Experience in sales administration, customer service, order processing, or sales coordination preferred.
• Experience in food manufacturing or FMCG is a plus.
• Strong coordination and communication skills with internal departments.
• Basic costing and quotation knowledge.
• Proficient in Microsoft Excel for tracking and reporting.
• Mandarin ability is advantageous when dealing with Mandarin-speaking customers.

Responsibilities

• Handle and coordinate customer orders from receipt to delivery.
• Ensure sales orders are entered, processed, and updated accurately and timely.
• Communicate with customers on order status, delivery schedules and product availability.
• Handle enquiries, feedback, and coordination professionally.
• Coordinate with Production, Procurement, Logistics, R&D and other departments to meet requirements.
• Assist in managing forecasts, usage tracking, replenishment, and delivery planning.
• Maintain sales documents, quotations, invoices and related records.
• Prepare basic costing and quotations for existing customers when required.
• Track sales data and prepare basic reports using Excel.
• Provide professional written and verbal communication to customers, including Mandarin-speaking customers.

Skills

Customer service

Sales administration

Order processing

Microsoft Excel

Communication

Mandarin proficiency

Education

Diploma in Business Administration, Sales & Marketing

Tools

Microsoft Excel

Job description

Private Advertiser in Singapore seeks a responsible Sales Admin Cum Customer Service to support daily sales administration, order processing, and customer service activities in a food manufacturing/FMCG environment.

You will coordinate orders, update sales systems, and liaise with internal departments to ensure timely deliveries and accurate pricing. Mandarin proficiency is advantageous for Mandarin-speaking customers.