RQ25-090425-009 - L2 Production Support

Technopals Pte.; Singapore; On-site; SGD 100,000 - 150,000; Full time

Benefits offered by this job

Shift allowances

Transport reimbursement

Equal Opportunity Employer

Job summary

Technopals Pte.Ltd. in Singapore seeks a senior production support engineer to join our 24/7 operations team.

You will support the bank's blockchain platform projects, collaborate with PMs and SMEs to develop technical solutions from requirements, and provide L2 support for the digital asset trading platform and custody services. You will ensure infra and OS are up to date with patches, perform capacity planning, manage incidents, and drive improvements with automation and TOIL elimination.

Qualifications

• 8+ years of overall experience with at least 4 years in delivery and maintenance of digital custody/exchange systems.
• Strong Linux, database, messaging, and enterprise infrastructure knowledge.
• Experience with production support processes and release management.

Responsibilities

• Support the bank’s blockchain platform projects and enhancements.
• Collaborate with PMs and SMEs to develop technical solutions from requirements.
• Provide L2 support for the digital asset trading platform and custody services.
• Keep infrastructure and OS up to date with approved patches and versions.
• Conduct capacity planning and performance management for stability.
• Work in shifts to provide 24/7 on-site or on-call support.
• Manage incident and problem resolution and drive improvements.
• Apply SRE practices and follow daily guidelines.
• Use root-cause analysis to resolve complex issues and verify resolution.
• Communicate issues and updates to stakeholders and teams.
• Coordinate with onsite and offshore teams across technologies.
• Drive continuous system improvement, automate jobs, and tune performance.
• Monitor production services for availability and latency; ensure uptime.
• Close daily production tickets and track progress to closure.
• Build and lead a production support team to maintain stability.

Skills

Linux

OCP

AWS

Iboss

MariaDB

OracleDB

IBM MQ

AMQ

App servers

SLB

Firewalls

DNS

Clustering

SSH

VPC

Caching

FIX messaging

Jenkins

SVN

JIRA

Tools

SVN

Jenkins

JIRA

Job description

Venture Drive, Singapore

• Support the bank’s blockchain platform projects andenhancements.
  


• Collaborate with the Project Manager and Subject MatterExperts to develop technical solutions and plans based on requirementsfrom Business and Application teams.
  


• Provide L2 support for the digital asset tradingplatform and custody services.
  


• Ensure that the application's infrastructure andoperating system are up to date with the bank's approved patches andversions.
  


• Regularly conduct capacity planning and performancemanagement to maintain application stability.
  


• Work in shifts to provide 24/7 on-site or on-callsupport.
  


• Manage incident and problem resolution.
  


• Apply SRE best practices and adhere to SRE guidelinesin daily work.
  


• Use root cause analysis techniques to identify andresolve complex system issues.
  


• Follow up post-resolution to ensure problems are fullyresolved.
  


• Communicate application issues and updates to keystakeholders, including management, development teams, end users, and unitleaders.
  


• Collaborate with onsite and offshore teams acrossvarious technologies and applications.
  


• Drive continuous system improvement, includingeliminating TOIL, automating jobs, and performance tuning.
  


• Proactively manage production services by monitoringavailability, latency, throughput, user journeys, and overall systemhealth.
  


• Ensure timely resolution of daily production ticketsand track their progress until closure.
  


• Build and manage a strong production support team tomaintain blockchain application stability
  

Requirements

PersonalRequirements :

• At least 8 years of overall experience, with a minimumof 4 years in the delivery and maintenance of digital custody and exchangesystems.
  


• Strong knowledge of Linux, OCP, AWS, Iboss, MariaDB,OracleDB, IBM MQ, AMQ, and technical components such as app servers, SLB,firewalls, volume manager, file systems, DNS, clustering, SSH, VPC, VIC,caching, etc.
  


• Experience with FIX messaging protocol, clientonboarding, and session management.
  


• Hands-on experience with SVN, Jenkins, and JIRA.
  


• Ability to detect and resolve issues quickly.
  


• Experience in production support processes and releasemanagement.
  


• Proven leadership capabilities across teams indifferent locations.
  


• Availability for 24/7 support due to the real-timenature of transactions.
  


• Familiarity with various system interfaces used inbanking.
  


• Knowledge of blockchain node management is a plus.
  

Kindlytake note of the following details for shift work

• Allowanceshould be included in the monthly hiring rate.
  


• Transportis claimable - before 7am (for morning shift 6am to 3pm) , after 11pm(afternoon shift 2pm to 11pm)
  


• ShiftTiming
  


• Morningshift 6am to 3pm
  


• Generalshift 9am to 6pm.
  


• Afternoonshift 2pm to 11pm
  


• Nightshift 10pm to 7am.
  

Needto support including night shift, weekends and public holidays (rotational)

Technopals Pte.Ltd. is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.