Room Attendant

Accor; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

Mondrian Singapore Duxton is seeking a dedicated Housekeeping Attendant to uphold the hotel’s high cleanliness standards across guest rooms and associated areas. You will work under the guidance of the Director of Housekeeping to ensure impeccable presentation and guest satisfaction.

Your day includes cleaning rooms, restocking supplies, reporting faults, handling VIP gifts, stocking, and assisting with special cleaning projects, while building rapport with guests and maintaining safety and

Qualifications

• Warm and caring personality; previous housekeeping experience an asset
• Ability to work cohesively as part of a team with minimum supervision
• Ability to anticipate and focus attention on guest needs, being professional and welcoming

Responsibilities

• Clean and service bedrooms, bathrooms and associated areas to the standard of hygiene and cleanliness required by the hotel.
• Re-sheet all rooms daily with clean linen, ensuring creases are removed; dust all furniture; fully clean bathrooms; replenish all guest supplies and stationery; vacuum all rooms thoroughly.
• Record all serviced rooms on duty phone, report and record any rooms that cannot be serviced
• Ensure that all VIP gifts are replenished daily.
• Ensuring that guest room flowers and plants are watered and replenished as required (if any).
• Dispose of all rubbish and dirty linen correctly.
• Ensure that all materials are used and stored correctly. Ensure that all equipment is maintained in a serviceable condition and report faults immediately.
• Create and maintain a personal respectful rapport with all guests. Deal with their requirements and enquiries. Handle guest complaints promptly and with thorough follow up, referring to others when necessary.
• Follow key signing procedures and take responsibility for assigned keys.
• Hand in all lost property to Assistant Housekeeper immediately and follow hotel policies and procedures.
• Assist in stocktaking as required.
• Assist in special cleaning projects as required.
• Ensure that the hotel linen is treated correctly in accordance with the Housekeeping standards.
• Ensure that all guest property is handled in an efficient and correct manner.
• Report any damage to bedding, curtains, blinds and soft furnishings to the Assistant Housekeeper.
• Report any shortage of linen, supplies or equipment to the Assistant Housekeeper.
• Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management.

Skills

Hospitality mindset

Teamwork

Attention to detail

Job description

Company Description

Mondrian Singapore Duxton, the inaugural Mondrian hotel in Singapore, is situated in the stylish Duxton Hill neighbourhood and operates under the renowned Ennismore hospitality group. Located at the heart of Duxton Hill, just moments away from the Central Business District, Mondrian Singapore Duxton places guests amidst a dynamic dining and nightlife hub. Featuring 302 rooms with sweeping views of historic shophouses and the contemporary skyline through expansive floor-to-ceiling windows, the hotel sets the stage with a cinematic rooftop pool and an eclectic array of bars and restaurants.

Job Description

What do we expect from you?

Under the guidance of the Director of Housekeeping or any other authorized by the management, to ensure the highest standard of cleanliness of the guest rooms and associated areas to a clean, neat and well maintained standard as required by the hotel.

How Your Day Looks Like

• Clean and service bedrooms, bathrooms and associated areas to the standard of hygiene and cleanliness required by the hotel.


• Re-sheet all rooms daily with clean linen, ensuring creases are removed; dust all furniture; fully clean bathrooms; replenish all guest supplies and stationery; vacuum all rooms thoroughly.


• Record all serviced rooms on duty phone, report and record any rooms that cannot be serviced


• Ensure that all VIP gifts are replenished daily.


• Ensuring that guest room flowers and plants are watered and replenished as required (if any).


• Dispose of all rubbish and dirty linen correctly.


• Ensure that all materials are used and stored correctly. Ensure that all equipment is maintained in a serviceable condition and report faults immediately.


• Create and maintain a personal respectful rapport with all guests. Deal with their requirements and enquiries. Handle guest complaints promptly and with thorough follow up, referring to others when necessary.


• Follow key signing procedures and take responsibility for assigned keys.


• Hand in all lost property to Assistant Housekeeper immediately and follow hotel policies and procedures.


• Assist in stocktaking as required.


• Assist in special cleaning projects as required.


• Ensure that the hotel linen is treated correctly in accordance with the Housekeeping standards.


• Ensure that all guest property is handled in an efficient and correct manner.


• Report any damage to bedding, curtains, blinds and soft furnishings to the Assistant Housekeeper.


• Report any shortage of linen, supplies or equipment to the Assistant Housekeeper.


• Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management.

How do I deliver this?

Tell it like it is-

Authentic, honest, you mean it, sincere, true.

Have fun and make friends -

fun, energetic, whimsical, upbeat, \"wink\", casual.

I've got your back-

Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

Play to win

Original, cutting edge, new, \"outside the box\"; open to new possibilities, different.

Right here, right now -

Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Qualifications

• Warm and caring personality; previous housekeeping experience an asset


• Ability to work cohesively as part of a team with minimum supervision


• Ability to anticipate and focus attention on guest needs, being professional and welcoming