Retail Team Leader (Shoe & Apparel / Bugis) [EL]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

WECRUIT PTE. LTD. is seeking a supervisory sales leader in Singapore to lead and motivate the sales team. This role involves enhancing selling skills, achieving sales targets, and managing escalated customer issues with professionalism.

The ideal candidate will maintain strong product knowledge and ensure adherence to brand standards while providing top-notch customer service. This position requires staying updated on market trends and operational procedures.

Responsibilities

• Lead and motivate sales associates to deliver excellent customer experiences.
• Support the team in improving selling skills and achieving sales targets.
• Manage escalated customer issues and provide effective resolution.

Job description

• Lead and motivate sales associates to deliver excellent customer experiences and ensure consistent service quality on the sales floor (supervisory role).
• Support the team in improving selling skills and achieving sales targets and KPIs (supervisory role).
• Manage escalated customer issues and provide effective resolution when needed (supervisory role).
• Provide high-quality customer service with professionalism and respect at all times.
• Maintain strong knowledge of products and in-store offerings.
• Ensure all merchandising follows brand standards.
• Stay updated on current market trends and brand positioning.
• Follow all store and stockroom operational procedures.